IM
Isaac M
1 reviews | Active since Oct 2021
26 Oct 2021, 12:52
Terrible Service from Rain Internet Service Provider
Once gain I am struggling to get a connection. Call centre agents will always ask you to do the same thing, restart, reset or move the router around which does not help. I am paying for a service that I cannot use. Never had issues with Rain before but lately the service is just terrible. I am really unhappy with you guys as I am losing out on productivity. Can I have the issue resolved please. My ref number from this morning's call: ***2
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Replies (4)0
Replies (4)IM
Isaac M's updateReviewer Update
26 Oct 2021, 13:32Yes it is.
IM
Isaac M's update26 Oct 2021, 13:32
Reviewer Update
Yes it is.
IM
Isaac M's updateReviewer Update
26 Oct 2021, 14:26Did as advised, the issue still persists. Still no connectivity
IM
Isaac M's update26 Oct 2021, 14:26
Reviewer Update
Did as advised, the issue still persists. Still no connectivity
IM
Isaac M's updateReviewer Update
26 Oct 2021, 15:21A response would be highly appreciated as your solution did not help at all. I need to have this fixed. Please advise who I can contact regarding this
IM
Isaac M's update26 Oct 2021, 15:21
Reviewer Update
A response would be highly appreciated as your solution did not help at all. I need to have this fixed. Please advise who I can contact regarding this
IM
Isaac M's updateReviewer Update
26 Oct 2021, 21:11So you guys just decide to ignore me like that? Is that how you value your customer? I made a call this morning and still no one has called me back. Can I please have someone call me as I would like to cancel your ****ty service! I cannot be paying for something I cannot use. Please ensure you attend to my query or else I will take this further. You clearly are used to dealing with people who tend to let ‘things slide’ not this time!!!
IM
Isaac M's update26 Oct 2021, 21:11
Reviewer Update
So you guys just decide to ignore me like that? Is that how you value your customer? I made a call this morning and still no one has called me back. Can I please have someone call me as I would like to cancel your ****ty service! I cannot be paying for something I cannot use. Please ensure you attend to my query or else I will take this further. You clearly are used to dealing with people who tend to let ‘things slide’ not this time!!!