RP
Roshinie P
1 reviews | Active since Feb 2016
30 Jun 2022, 12:54
TERRIBLE SERVICE FROM RAIN INTERNET PROVIDER
We've logged a call on Friday, 17th June 9am with Rain, Our Rain device refuses to switch on after loadshedding on Thursday. It is now Thursday 30 June, and No one has been to replace the device. We were told to purchase a Switch protector, before they replace the unit, which we did on Wednesday, and guess what, still they have not called us nor sent a technician to resolve the issue. But they are very quick to running their debit orders to take out our subscriptions, without fail. I can't believe how PATHETIC the service levels are? does It take a7 days, 100 emails, and support calls logged before you can get service. RAIN YOUR SERVICE IS DISGUSTING
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
30 Jun 2022, 13:12Hi Roshinie
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply30 Jun 2022, 13:12
Official
Hi Roshinie
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
RP
Roshinie P's updateReviewer Update
30 Jun 2022, 13:17Atleast your response on social media is quite fast, wish the service of your call centers and technical department was just as efficient.
RP
Roshinie P's update30 Jun 2022, 13:17
Reviewer Update
Atleast your response on social media is quite fast, wish the service of your call centers and technical department was just as efficient.
RP
Roshinie P's updateReviewer Update
30 Jun 2022, 13:24We spoke to Henrico Smith on Tuesday 28th June, and he INSTRUCTED us to purchase a Surge protect, and only then will Rain come out and replace our unit. We purchased this immediately and emailed him to advise of this and requested a technician be sent. To date he has not had the decency to even respond to my email.
the funny thing is it is only the Rain device that is not working after loadshedding, which shares the same power point as my tv, decoder, tv box, but those continue to work. Despite that we still incurred an additional expense by purchasing the surge power as Instructed by Henrico.
the funny thing is it is only the Rain device that is not working after loadshedding, which shares the same power point as my tv, decoder, tv box, but those continue to work. Despite that we still incurred an additional expense by purchasing the surge power as Instructed by Henrico.
RP
Roshinie P's update30 Jun 2022, 13:24
Reviewer Update
We spoke to Henrico Smith on Tuesday 28th June, and he INSTRUCTED us to purchase a Surge protect, and only then will Rain come out and replace our unit. We purchased this immediately and emailed him to advise of this and requested a technician be sent. To date he has not had the decency to even respond to my email.
the funny thing is it is only the Rain device that is not working after loadshedding, which shares the same power point as my tv, decoder, tv box, but those continue to work. Despite that we still incurred an additional expense by purchasing the surge power as Instructed by Henrico.
the funny thing is it is only the Rain device that is not working after loadshedding, which shares the same power point as my tv, decoder, tv box, but those continue to work. Despite that we still incurred an additional expense by purchasing the surge power as Instructed by Henrico.