JM
Jacin M
1 reviews | Active since Mar 2023
07 Mar 2026, 20:52
Terrible Service From Rain Internet
Good evening
I can't believe i have to report back to hellopeter.
For the past 3 to 5 days the network has been terrible like really terrible 10mbps download speed which is terrible for what im paying for.
Now i do have an open ticket with Rain #***2 - askrain support - #***, but i never get an update whether it's via phone call or email, its like customer service does care but then again why should they cause they clearly are not in South Africa because when I have to phone Rain to try and get an update im always one the line with some American person like how will they be able to help if they not in the same country.
Everytime i do phone Rain and ask for an update i get the same answer of the Tower is down and we dont know when it will be sorted like that's terrible customer service, why can't the consultants just take the initiative to find what's going to help increase customer satisfaction.
Helpful (0)
Replies (13)0
Replies (13)
Rain's replyOfficial
08 Mar 2026, 08:00Hi Jacin
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your network enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your network enquiry and will reach out with an update.
Regards,
rain.
Rain's reply08 Mar 2026, 08:00
Official
Hi Jacin
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your network enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your network enquiry and will reach out with an update.
Regards,
rain.
JM
Jacin M's updateReviewer Update
14 Mar 2026, 09:45Good day Rain,
This is seriously the worst level of service. How can it take so long to resolve an issue, you are very quick come payment date to take a customers money but when it comes to service delivery your team is slow to respond or solve any issues.
This is seriously the worst level of service. How can it take so long to resolve an issue, you are very quick come payment date to take a customers money but when it comes to service delivery your team is slow to respond or solve any issues.
JM
Jacin M's update14 Mar 2026, 09:45
Reviewer Update
Good day Rain,
This is seriously the worst level of service. How can it take so long to resolve an issue, you are very quick come payment date to take a customers money but when it comes to service delivery your team is slow to respond or solve any issues.
This is seriously the worst level of service. How can it take so long to resolve an issue, you are very quick come payment date to take a customers money but when it comes to service delivery your team is slow to respond or solve any issues.
JM
Jacin M's updateReviewer Update
16 Mar 2026, 10:40Hi Rain,
Now i am getting very angry at the level of incompetence by your entire team. How is it that this issue is still not resolved? All you seem to be doing is send through AI generated responses and no action being done. This will now be going onto 3 weeks of terrible network and service delivery. Why is it so hard to resolve this issue? You mentioned in an earlier reply of mentioning municipality need to sort out the power to the tower, now is there a reference number ?
Now i am getting very angry at the level of incompetence by your entire team. How is it that this issue is still not resolved? All you seem to be doing is send through AI generated responses and no action being done. This will now be going onto 3 weeks of terrible network and service delivery. Why is it so hard to resolve this issue? You mentioned in an earlier reply of mentioning municipality need to sort out the power to the tower, now is there a reference number ?
JM
Jacin M's update16 Mar 2026, 10:40
Reviewer Update
Hi Rain,
Now i am getting very angry at the level of incompetence by your entire team. How is it that this issue is still not resolved? All you seem to be doing is send through AI generated responses and no action being done. This will now be going onto 3 weeks of terrible network and service delivery. Why is it so hard to resolve this issue? You mentioned in an earlier reply of mentioning municipality need to sort out the power to the tower, now is there a reference number ?
Now i am getting very angry at the level of incompetence by your entire team. How is it that this issue is still not resolved? All you seem to be doing is send through AI generated responses and no action being done. This will now be going onto 3 weeks of terrible network and service delivery. Why is it so hard to resolve this issue? You mentioned in an earlier reply of mentioning municipality need to sort out the power to the tower, now is there a reference number ?
JM
Jacin M's updateReviewer Update
18 Mar 2026, 16:10Good afternoon,
What is going on, why is this issue still not resolved?
I demand and answer and an ETR as this issue cannot be carrying on now for such a long period it is unacceptable.
What is going on, why is this issue still not resolved?
I demand and answer and an ETR as this issue cannot be carrying on now for such a long period it is unacceptable.
JM
Jacin M's update18 Mar 2026, 16:10
Reviewer Update
Good afternoon,
What is going on, why is this issue still not resolved?
I demand and answer and an ETR as this issue cannot be carrying on now for such a long period it is unacceptable.
What is going on, why is this issue still not resolved?
I demand and answer and an ETR as this issue cannot be carrying on now for such a long period it is unacceptable.
JM
Jacin M's updateReviewer Update
18 Mar 2026, 18:48Good evening
The reason as to why you were unable to contact me is because i was on another call.
This is unacceptable, come the 25th you will take a customers money very quickly, but cannot provide proper feedback or a proper explanation to this ongoing tower outage. Why is it still taking this long, where is the level of urgency.
You have until the end of the month to resolve this tower outage and if it's not sorted out i will be canceling the contract and leave such a horrific review so that nobody is to join you as ISP.
The reason as to why you were unable to contact me is because i was on another call.
This is unacceptable, come the 25th you will take a customers money very quickly, but cannot provide proper feedback or a proper explanation to this ongoing tower outage. Why is it still taking this long, where is the level of urgency.
You have until the end of the month to resolve this tower outage and if it's not sorted out i will be canceling the contract and leave such a horrific review so that nobody is to join you as ISP.
JM
Jacin M's update18 Mar 2026, 18:48
Reviewer Update
Good evening
The reason as to why you were unable to contact me is because i was on another call.
This is unacceptable, come the 25th you will take a customers money very quickly, but cannot provide proper feedback or a proper explanation to this ongoing tower outage. Why is it still taking this long, where is the level of urgency.
You have until the end of the month to resolve this tower outage and if it's not sorted out i will be canceling the contract and leave such a horrific review so that nobody is to join you as ISP.
The reason as to why you were unable to contact me is because i was on another call.
This is unacceptable, come the 25th you will take a customers money very quickly, but cannot provide proper feedback or a proper explanation to this ongoing tower outage. Why is it still taking this long, where is the level of urgency.
You have until the end of the month to resolve this tower outage and if it's not sorted out i will be canceling the contract and leave such a horrific review so that nobody is to join you as ISP.
JM
Jacin M's updateReviewer Update
19 Mar 2026, 19:47Tell me something would you be happy with a network download speed of 1.8mbps, i dont think you would and you would be very frustrated as a customer.
Just remember this issue is not only affecting me it is affecting everyone in my area that use Rain ISP and are just as fed up with the lack of customer support.
Just remember this issue is not only affecting me it is affecting everyone in my area that use Rain ISP and are just as fed up with the lack of customer support.
JM
Jacin M's update19 Mar 2026, 19:47
Reviewer Update
Tell me something would you be happy with a network download speed of 1.8mbps, i dont think you would and you would be very frustrated as a customer.
Just remember this issue is not only affecting me it is affecting everyone in my area that use Rain ISP and are just as fed up with the lack of customer support.
Just remember this issue is not only affecting me it is affecting everyone in my area that use Rain ISP and are just as fed up with the lack of customer support.
JM
Jacin M's updateReviewer Update
21 Mar 2026, 09:48Hi
What is the latest to this terrible connection issues?
It has now been 3 weeks with this slow connection and still now resolution, why has nothing been fixed as yet?
Please do not come with you understand my frustration because you dont actually understand.
WHAT IS THE ETR ? DONT SAY YOU DONT KNOW CAUSE IT THEN MEANS YOU HAVE NO IDEA WHAT IS GOING ON.
What is the latest to this terrible connection issues?
It has now been 3 weeks with this slow connection and still now resolution, why has nothing been fixed as yet?
Please do not come with you understand my frustration because you dont actually understand.
WHAT IS THE ETR ? DONT SAY YOU DONT KNOW CAUSE IT THEN MEANS YOU HAVE NO IDEA WHAT IS GOING ON.
JM
Jacin M's update21 Mar 2026, 09:48
Reviewer Update
Hi
What is the latest to this terrible connection issues?
It has now been 3 weeks with this slow connection and still now resolution, why has nothing been fixed as yet?
Please do not come with you understand my frustration because you dont actually understand.
WHAT IS THE ETR ? DONT SAY YOU DONT KNOW CAUSE IT THEN MEANS YOU HAVE NO IDEA WHAT IS GOING ON.
What is the latest to this terrible connection issues?
It has now been 3 weeks with this slow connection and still now resolution, why has nothing been fixed as yet?
Please do not come with you understand my frustration because you dont actually understand.
WHAT IS THE ETR ? DONT SAY YOU DONT KNOW CAUSE IT THEN MEANS YOU HAVE NO IDEA WHAT IS GOING ON.
JM
Jacin M's updateReviewer Update
21 Mar 2026, 16:09Hello
Earth to Rain,
Answers people want Answers to your incompetence and when the connection will be restored.
Hello?
Earth to Rain,
Answers people want Answers to your incompetence and when the connection will be restored.
Hello?
JM
Jacin M's update21 Mar 2026, 16:09
Reviewer Update
Hello
Earth to Rain,
Answers people want Answers to your incompetence and when the connection will be restored.
Hello?
Earth to Rain,
Answers people want Answers to your incompetence and when the connection will be restored.
Hello?
JM
Jacin M's updateReviewer Update
21 Mar 2026, 16:10A solution today would absolutely amazing, wouldn't you agree?
JM
Jacin M's update21 Mar 2026, 16:10
Reviewer Update
A solution today would absolutely amazing, wouldn't you agree?
JM
Jacin M's updateReviewer Update
21 Mar 2026, 16:18Do you like it when customer's are unhappy and have to irritate the ISP the whole time, i dont think so.
So to stop the customers from constantly complaining maybe you should get off your lazy butts and actually action something, you know get your technical team to well move their butts and carry out repairs
So to stop the customers from constantly complaining maybe you should get off your lazy butts and actually action something, you know get your technical team to well move their butts and carry out repairs
JM
Jacin M's update21 Mar 2026, 16:18
Reviewer Update
Do you like it when customer's are unhappy and have to irritate the ISP the whole time, i dont think so.
So to stop the customers from constantly complaining maybe you should get off your lazy butts and actually action something, you know get your technical team to well move their butts and carry out repairs
So to stop the customers from constantly complaining maybe you should get off your lazy butts and actually action something, you know get your technical team to well move their butts and carry out repairs
JM
Jacin M's updateReviewer Update
22 Mar 2026, 11:01Hi Rain,
Come now what is going on, what is the status of the repairs? It cannot take this long to sort out.
I am extremely dissatisfied
Come now what is going on, what is the status of the repairs? It cannot take this long to sort out.
I am extremely dissatisfied
JM
Jacin M's update22 Mar 2026, 11:01
Reviewer Update
Hi Rain,
Come now what is going on, what is the status of the repairs? It cannot take this long to sort out.
I am extremely dissatisfied
Come now what is going on, what is the status of the repairs? It cannot take this long to sort out.
I am extremely dissatisfied
JM
Jacin M's updateReviewer Update
22 Mar 2026, 11:05Hi Rain,
Come now what is going on, what is the status of the repairs? It cannot take this long to sort out.
I am extremely dissatisfied
Come now what is going on, what is the status of the repairs? It cannot take this long to sort out.
I am extremely dissatisfied
JM
Jacin M's update22 Mar 2026, 11:05
Reviewer Update
Hi Rain,
Come now what is going on, what is the status of the repairs? It cannot take this long to sort out.
I am extremely dissatisfied
Come now what is going on, what is the status of the repairs? It cannot take this long to sort out.
I am extremely dissatisfied
JM
Jacin M's updateReviewer Update
22 Mar 2026, 13:48I urge to everyone, do not use Rain ISP as they are one of the worst service providers i have ever dealt with, their customer service and support is atrocious, their technical staff are *********** and the customer care personnel only know how to reply with scripted responses.
Absolutely the worst to deal with do not and I repeat do not choose them as a ISP as you will always be disappointed.
Absolutely the worst to deal with do not and I repeat do not choose them as a ISP as you will always be disappointed.
JM
Jacin M's update22 Mar 2026, 13:48
Reviewer Update
I urge to everyone, do not use Rain ISP as they are one of the worst service providers i have ever dealt with, their customer service and support is atrocious, their technical staff are *********** and the customer care personnel only know how to reply with scripted responses.
Absolutely the worst to deal with do not and I repeat do not choose them as a ISP as you will always be disappointed.
Absolutely the worst to deal with do not and I repeat do not choose them as a ISP as you will always be disappointed.