Terrible service for a high price

I ordered a Rain 5G package for my home in May 2021, at R699 pm. I had a terrible experience in receiving the sim and device. It was difficult to even find a number to contact Rain on their website. One of the consultants managed to assist me with the problem, and I received my device and sim 3 days later. When I connected it at home, it did not work. I, once again, searched the website, for assistance. I eventually called Rain again the next morning, trying to sort out this problem. My sim card was never registered with Rain, and I had to email them a photo in order to activate my internet. The consultant that assisted me was very professional and did her best to help me. The problem was resolved on the day. I used the internet for that weekend, after which they phoned me again during the following week, in order to let me know that there is something wrong with my line. This time, my sim card was faulty, and they ordered a sim swap. I lodged a complaint on 25 May 2021 via the email thread on which they informed me of this problem. I've heard nothing for two days. I sent another email on 27 May 2021, and still, nothing. I wonder how they can justify, charging me R699 for the month of May, whilst I've only had 3 days' worth of internet use. I WOULD NOT recommend this service provider, if my area had affordable alternatives, I would switch today.