terrible service

Absolutely pathetic service. They don't care about customer service what so ever. My 5G has not been working for over 10 days. Their on line support is pathetic. All they do is ask you to make changes on your router which does not help. When you tell them they then ask you to make another change which also does not help. They advertise something and give you something else. They also have a cheek to tell you that out of over 4000 customers you will have 3 to 400 that will complain. As for their phones I wonder if there is anyone there to answer unless the person does not answer because every call is a compliant. I would appreciate someone contacting me so that the problem can be resolved instead of debating my account for a service that cannot be used. The guy at the support said that he is personally handling the problem and then no word from him. Please get back to me as a matter of urgency