Terrible service

I am so festival up with Rain. It's like I'm wasting my money paying for your services. If it's not load shedding then it's sim card error and network errors. I have been calling your offices from yesterday morning asking for someone to help me and I keep getting told "I am going to email and escalate and someone will contact you"... blah blah blah. I am still waiting for that call. I spoke to a Rifilwe, A Kolofelo amongst others. This is a real waste of money and a waste of time. I need answers as to why my service is down. There's no load shedding so what's your excuse this time??? I need answers here and cannot waste more of my airtime listening to music while I hold. I have a radio for that