Terrible service

I received an sms confirming that my rain sim was activated. The app also showed that my sim was activated but I could not connect as it showed 'No Service' message from the router's web page. Logged a call with rain using the app (***, ***). No one contacted me and had to send follow up email after 48 hours.

France Munyai responded to my follow up mail to confirm the router I use. I confirmed the router and he sent me configuration tips which I followed with no success. Informed France that I did as he instructed with no success but received no response. Since then, France ignored me.

I never managed to log on to rain network but my account shows that I have used +19GB off-peak data so far. Sent emails enquiring about this with no response. I was left with no option but to cancel the sim with a request of refund as I never used this service.

Only received a phone call from France after cancelling the sim this morning. Now I'm waiting.