Terrible service

I am really starting to regret moving from Telkom to Rain. Telkom was terrible but at least got back to me. With Rain,they have sent guys out to my house with my 5G connection and I proved to them that there was nothing wrong with my router, my old router was giving me much better signal than there new one. I stated to the guy who came out that the problem is the tower. He acknowledged and said that they having been having a lot of problems with the tower in the area, but yet nothing has been done about it. This has been ongoing since December. I mainly have internet for gaming but this has been a terrible experience as it requires low latency. When the 5G works I actually get pretty decent latency with my online gaming but of late I feel like im throwing a R1000 a month in the water. Rain get your act together. There is no communication , or should I say at Rain no one know how to get back to a person. Everything gets blamed on load shedding. This is not a good excuse. We all know about load and know when it will affect us. 5G is suppose to be the cutting edge tech, but not in your hands at this stage from what I can see in other posts here and personal experience. Is this all about making money and *****ing the clients all the way. Really business should not be conducted this way. Without your clients you have nothing