Terrible service

In June I started experiencing network issues. On the 22 June I called rain to cancel their service, since I was paying for a service that I was not getting. The consultant I spoke to asked me to give them a chance and promise that someone was going to call me. She said she had escalated my query and said she will ask accounts if they can reimburse the number of days that I did not have connection. Up until today no one has called me. The only thing they do is to send WhatsApp reminders to make payments to stay connected.

I called them again today and I was told that I have to pay the an outstanding amount for a service I was not getting. And again I was told that someone will contact me. R619 is a lot of money that I paid for no service, in actual fact Rain owes me R619 since I didn't get the services I paid for in June. I bought data for our phones and still paid them for nothing.