PR
PORTIA R
1 reviews | Active since Mar 2025
01 Mar 2025, 10:57
Terrible Service and Unjustified Charges – Avoid Rain!
I have had a terrible experience with Rain. Their service is extremely poor, and they have charged me an unexpectedly high amount without any clear explanation. The worst part is their customer service—it's nearly impossible to get through to them! They never answer calls unless you're trying to sign up for their WiFi, which is very frustrating.
If you're thinking about getting Rain WiFi, be warned—once you have issues, you’ll struggle to get any support. I do not recommend them at all
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
01 Mar 2025, 13:02Hi Portia R,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply01 Mar 2025, 13:02
Official
Hi Portia R,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
PR
PORTIA R's updateReviewer Update
03 Mar 2025, 11:43I am extremely frustrated with Rain’s poor service and billing issues. I was charged a higher amount than expected and, despite not understanding where some of the charges came from, I still paid R625, R150, and R943. However, my invoice still shows that I owe R625—why am I being charged this amount again?
I have tried calling numerous times, but no one answers. I have also sent emails, yet there is no response. This level of service is unacceptable! It is impossible to get any assistance from Rain, and their customer support is nonexistent.
PR
PORTIA R's update03 Mar 2025, 11:43
Reviewer Update
I am extremely frustrated with Rain’s poor service and billing issues. I was charged a higher amount than expected and, despite not understanding where some of the charges came from, I still paid R625, R150, and R943. However, my invoice still shows that I owe R625—why am I being charged this amount again?
I have tried calling numerous times, but no one answers. I have also sent emails, yet there is no response. This level of service is unacceptable! It is impossible to get any assistance from Rain, and their customer support is nonexistent.
PR
PORTIA R's updateReviewer Update
24 Mar 2025, 15:01Since our last conversation, you requested that I send screenshots on the 3rd of March, which I did. Yet, I have still not received any response. Even today, my Rain app still shows an outstanding balance.
I have already paid all the requested amounts, despite not knowing where some of the charges came from. However, my invoice still incorrectly reflects an outstanding balance of R1,568.04. I do not owe Rain any money beyond my standard monthly fee of R625.
Please resolve this issue immediately and update my account accordingly. This level of service is unacceptable, and I expect a prompt response.
PR
PORTIA R's update24 Mar 2025, 15:01
Reviewer Update
Since our last conversation, you requested that I send screenshots on the 3rd of March, which I did. Yet, I have still not received any response. Even today, my Rain app still shows an outstanding balance.
I have already paid all the requested amounts, despite not knowing where some of the charges came from. However, my invoice still incorrectly reflects an outstanding balance of R1,568.04. I do not owe Rain any money beyond my standard monthly fee of R625.
Please resolve this issue immediately and update my account accordingly. This level of service is unacceptable, and I expect a prompt response.
PR
PORTIA R's updateReviewer Update
24 Mar 2025, 15:37 As discussed on our call, I have attached the proof of payment for your reference. Please review and update my account accordingly. I expect a prompt response, as this issue needs to be resolved as soon as possible.
PR
PORTIA R's update24 Mar 2025, 15:37
Reviewer Update
As discussed on our call, I have attached the proof of payment for your reference. Please review and update my account accordingly. I expect a prompt response, as this issue needs to be resolved as soon as possible.
PR
PORTIA R's updateReviewer Update
25 Mar 2025, 11:23I sent proof of payment showing that I owe Rain nothing. Yesterday, the agent I spoke to promised to call me back as soon as I sent it, but I have received no response.
I am extremely frustrated with Rain’s poor customer service. It seems that the only way to get a response is by writing a review here on HelloPeter! I have also tried calling, but no one answers.
Please get back to me as soon as possible and resolve this issue immediately!
PR
PORTIA R's update25 Mar 2025, 11:23
Reviewer Update
I sent proof of payment showing that I owe Rain nothing. Yesterday, the agent I spoke to promised to call me back as soon as I sent it, but I have received no response.
I am extremely frustrated with Rain’s poor customer service. It seems that the only way to get a response is by writing a review here on HelloPeter! I have also tried calling, but no one answers.
Please get back to me as soon as possible and resolve this issue immediately!