Terrible Service and Payment Issues – Still Disconnected After Payment

I am extremely disappointed with Rain’s customer service and billing system. I made a payment of R788 on 27 March 2025 (proof of payment sent via email with all relevant details, including my ID and payment reference), and to this day – 7 April 2025 – the payment has still not been allocated to my account.

Despite multiple follow-ups, including an email sent on 3 April marked as URGENT, I have received no resolution. I am still disconnected and unable to use the service I paid for.

This level of negligence is unacceptable, especially for customers who rely on your service daily. Not only is it frustrating, but it also shows a complete lack of urgency and respect for paying customers.

Rain, you need to do better. Sort out your systems and your customer support people shouldn’t have to chase you just to get what they’ve already paid for.