1 reviews | Active since Feb 2018
Terrible service and connections from Rain Internet
Two days ago I had taken delivery of my Rain Sim and 5G Router which I had purchased online from Rain directly. I set it all up and within an hour the activation SMS was received. Then I discovered that the speed was less than 1mbps. I moved it around the house to find a suitable position where the router works to its best. At times we have a great connection and at times it cannot even load a basic page. Is this a problem with rain itself? Because when I made the purchase it asked me to do a "Coverage Check" and my area was covered for 4G and 5G networks.
I sent two complaints via the website and none of them have been attended to. Is this the type of service that Rain offers but promise something totally different? I think its ********* and if this is how their consumers are being treated then I would not recommend them to anyone.
I humbly ask that someone assist me or I will be writing a much nastier review of your products. I will also take this to all Social Media platforms.
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
One of our agents will be in contact with you to assist you .
Stay safe
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
One of our agents will be in contact with you to assist you .
Stay safe
Regards
Fattima
Thank you for your response. I have received a call from Themba and I was advised that he would respond on Friday, if not, Monday. I still have not received any feedback neither is my connection sorted. It seems to be during peak hours I do not have connection, this is not what Rain had promised for R699. It was supposed to be a 24/7 deal and that is what i paid so much for. I demand that my service is sorted out or I get a full refund as this is unacceptable. If my connection is not sorted withing the next 24 hours I will be taking this to social media.
Regards
Thank you for your response. I have received a call from Themba and I was advised that he would respond on Friday, if not, Monday. I still have not received any feedback neither is my connection sorted. It seems to be during peak hours I do not have connection, this is not what Rain had promised for R699. It was supposed to be a 24/7 deal and that is what i paid so much for. I demand that my service is sorted out or I get a full refund as this is unacceptable. If my connection is not sorted withing the next 24 hours I will be taking this to social media.
Regards