Terrible service and communication

After activating my sim card I received a phone call to ensure everything was working (it wasn't) and was told I would be sent the relevant APN settings via email. After waiting 4 days and not receiving anything I phoned customer service once again who then told me the tower was under maintenance with no known completion period. Seeing as this is the only tower in the area, I cannot be told my area has coverage when it indefinitely doesn't.