Terrible service and also disgraceful attitude from agent name Jabulile Nembula

First of all, I did not sign any contract binding me with rain to just show up and fiddle with my finances and for the record I even made a courtesy call in July and I explained to the person I was speaking to that I can no longer afford your data anymore so can I be downgraded to a lower package and of which I was told YOU DONT HAVE ON 5g and i even asked that in such situations what can I do because my finances are uptight and the agent told me to not pay so it will results for me to be disconnected and I don't have to be charged for that month, my call even dropped and she called me back and I did exactly what she advised me because I know I would not afford and i unplugged your device and sim card and to my surprise you guys took R89.600 from my account for what? for crying out load this money was send for my 7 month old child for formula and diapers so now tell me how on earth will I be able to survive with a 7 month old baby with no food and diapers?????, please whoever I'm speaking to can this money be reversed back ASAP, i CAN NOT BE STRUGGLING WITH A BABY because of rain's inconvenience and if it means you have to come back and take your device and sim card please let it be, I did not sign up for this!! And what ****es me off is the attitude of your agent by the name of Jabulile Nembula, the arrogance, the stubbornness is very appalling , its a disgrace to the company that you keep such rotten eggs who add on tarnishing the business name, I need her supervisor to please call me.