LM
Lerato M
1 reviews | Active since May 2022
04 May 2022, 16:39
Terrible Service
I have been complaining about my router not working for weeks and instead of solving my issue, Rain just debits me continuously. They have no offices that one can go to and no one answers there numbers.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
04 May 2022, 16:42Hi Lerato
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply04 May 2022, 16:42
Official
Hi Lerato
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
LM
Lerato M's updateReviewer Update
04 May 2022, 18:40It doesn't turn on. Please use the reference. This is causing huge delays in my work and life because I now have to buy data.
Also why am I being debited for services not provided?
Also why am I being debited for services not provided?
LM
Lerato M's update04 May 2022, 18:40
Reviewer Update
It doesn't turn on. Please use the reference. This is causing huge delays in my work and life because I now have to buy data.
Also why am I being debited for services not provided?
Also why am I being debited for services not provided?
LM
Lerato M's updateReviewer Update
05 May 2022, 14:14I called and was promised a resolution with 24-48 hours, this was three weeks back. Now, I call both customer support and sales almost every day with NO ANSWER!! Why can’t the customer support just pick up the phone??? Else why do you even have that option?? I’ve been again debited for a device that DOES NOT WORK!! What am I then paying for?? My emails come with reference numbers but that’s the end of it. I was promised assistance on my last Hello Peter review, it’s still Complete silence.
LM
Lerato M's update05 May 2022, 14:14
Reviewer Update
I called and was promised a resolution with 24-48 hours, this was three weeks back. Now, I call both customer support and sales almost every day with NO ANSWER!! Why can’t the customer support just pick up the phone??? Else why do you even have that option?? I’ve been again debited for a device that DOES NOT WORK!! What am I then paying for?? My emails come with reference numbers but that’s the end of it. I was promised assistance on my last Hello Peter review, it’s still Complete silence.