SS
Simon S
1 reviews | Active since Jun 2024
03 Jun 2024, 20:17
Terrible Service
I have been using Rain since we went into COVID lockdown, I have been happy most times with their service but it has be nothing but shocking in the past year. The network works but I have found I have had to call them more often since I moved to a new address, even getting the internet to work properly when I moved in was such a mission. I had to make numerous calls and eventually the service stabilised before they could send a technician out to my address. As is now I started calling them the 13th of May reporting a terrible connection problem, which has me restating my gear at least 3 times everyday. When I go through to the call center - the agent will reset the connection and promise that the issue has been escalated to the tech team. On my last call I chatted to a supervisor and he promised the same and that was on the 30th, in the meantime I continue restarting the gear. I feel very unappreciated and looking for alternatives but I do feel they need to know that their service is nothing but shocking.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
04 Jun 2024, 08:07Hi Simon S,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply04 Jun 2024, 08:07
Official
Hi Simon S,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SS
Simon S's updateReviewer Update
04 Jun 2024, 15:48Hi Rain,
All good, I have been waiting for s call back as we had agreed that we will chat at 15:00hrs.
regards
All good, I have been waiting for s call back as we had agreed that we will chat at 15:00hrs.
regards
SS
Simon S's update04 Jun 2024, 15:48
Reviewer Update
Hi Rain,
All good, I have been waiting for s call back as we had agreed that we will chat at 15:00hrs.
regards
All good, I have been waiting for s call back as we had agreed that we will chat at 15:00hrs.
regards
SS
Simon S's updateReviewer Update
05 Jun 2024, 10:18Good morning,
Just for reference, herewith attached in my current speedtest after restarting the router 3 times already. How can I get anything done with such internet - seriously!
Screenshot 2024-06-05 at 10.12.53.png 133.86 KB
Just for reference, herewith attached in my current speedtest after restarting the router 3 times already. How can I get anything done with such internet - seriously!
Screenshot 2024-06-05 at 10.12.53.png 133.86 KB
SS
Simon S's update05 Jun 2024, 10:18
Reviewer Update
Good morning,
Just for reference, herewith attached in my current speedtest after restarting the router 3 times already. How can I get anything done with such internet - seriously!
Screenshot 2024-06-05 at 10.12.53.png 133.86 KB
Just for reference, herewith attached in my current speedtest after restarting the router 3 times already. How can I get anything done with such internet - seriously!
Screenshot 2024-06-05 at 10.12.53.png 133.86 KB
SS
Simon S's updateReviewer Update
05 Jun 2024, 10:27Screenshot 2024-06-05 at 10.25.36.png 145.32 KB
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Simon S's update05 Jun 2024, 10:27
Reviewer Update
Screenshot 2024-06-05 at 10.25.36.png 145.32 KB
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Simon S's updateReviewer Update
05 Jun 2024, 10:54Screenshot 2024-06-05 at 10.31.15.png 127.09 KB
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Simon S's update05 Jun 2024, 10:54
Reviewer Update
Screenshot 2024-06-05 at 10.31.15.png 127.09 KB
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Simon S's updateReviewer Update
05 Jun 2024, 11:05Screenshot 2024-06-05 at 10.31.15.png 127.09 KB
Remove
Screenshot 2024-06-05 at 10.31.15.png
127.09 KB
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Simon S's update05 Jun 2024, 11:05
Reviewer Update
Screenshot 2024-06-05 at 10.31.15.png 127.09 KB
Remove
Screenshot 2024-06-05 at 10.31.15.png
127.09 KB
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Simon S's updateReviewer Update
06 Jun 2024, 11:17Hi,
The technician did come through and had a look at my network issues. Later drover out to the nearest towers to check them out as well and he came back with a solution - he connected me to a specific tower which seemed to have the best connection. He did not change the router as he did not think it was router related. That worked well for the better part of the afternoon - I worked late to try and catch up on lost time but sadly I had to be forced to turn off as the network started acting up again. See attached screenshots.
Screenshot 2024-06-06 at 08.58.26.png 126.03 KBScreenshot 2024-06-06 at 10.22.28.png 128.09 KBThe technician showed me some ways to get around that I will try them out today. I got frustrated with it and rather went to bed.
So, I cannot say that I am happy just yet.
regards
The technician did come through and had a look at my network issues. Later drover out to the nearest towers to check them out as well and he came back with a solution - he connected me to a specific tower which seemed to have the best connection. He did not change the router as he did not think it was router related. That worked well for the better part of the afternoon - I worked late to try and catch up on lost time but sadly I had to be forced to turn off as the network started acting up again. See attached screenshots.
Screenshot 2024-06-06 at 08.58.26.png 126.03 KBScreenshot 2024-06-06 at 10.22.28.png 128.09 KBThe technician showed me some ways to get around that I will try them out today. I got frustrated with it and rather went to bed.
So, I cannot say that I am happy just yet.
regards
SS
Simon S's update06 Jun 2024, 11:17
Reviewer Update
Hi,
The technician did come through and had a look at my network issues. Later drover out to the nearest towers to check them out as well and he came back with a solution - he connected me to a specific tower which seemed to have the best connection. He did not change the router as he did not think it was router related. That worked well for the better part of the afternoon - I worked late to try and catch up on lost time but sadly I had to be forced to turn off as the network started acting up again. See attached screenshots.
Screenshot 2024-06-06 at 08.58.26.png 126.03 KBScreenshot 2024-06-06 at 10.22.28.png 128.09 KBThe technician showed me some ways to get around that I will try them out today. I got frustrated with it and rather went to bed.
So, I cannot say that I am happy just yet.
regards
The technician did come through and had a look at my network issues. Later drover out to the nearest towers to check them out as well and he came back with a solution - he connected me to a specific tower which seemed to have the best connection. He did not change the router as he did not think it was router related. That worked well for the better part of the afternoon - I worked late to try and catch up on lost time but sadly I had to be forced to turn off as the network started acting up again. See attached screenshots.
Screenshot 2024-06-06 at 08.58.26.png 126.03 KBScreenshot 2024-06-06 at 10.22.28.png 128.09 KBThe technician showed me some ways to get around that I will try them out today. I got frustrated with it and rather went to bed.
So, I cannot say that I am happy just yet.
regards
SS
Simon S's updateReviewer Update
06 Jun 2024, 11:19Screenshots from the tower the technician thought was best - this is today. I have jumped off that tower and connected to the next:
Screenshot 2024-06-06 at 08.49.18.png 126.56 KBScreenshot 2024-06-06 at 08.56.59.png 130.59 KB
Screenshot 2024-06-06 at 08.49.18.png 126.56 KBScreenshot 2024-06-06 at 08.56.59.png 130.59 KB
SS
Simon S's update06 Jun 2024, 11:19
Reviewer Update
Screenshots from the tower the technician thought was best - this is today. I have jumped off that tower and connected to the next:
Screenshot 2024-06-06 at 08.49.18.png 126.56 KBScreenshot 2024-06-06 at 08.56.59.png 130.59 KB
Screenshot 2024-06-06 at 08.49.18.png 126.56 KBScreenshot 2024-06-06 at 08.56.59.png 130.59 KB
SS
Simon S's updateReviewer Update
10 Jun 2024, 09:16Hi Rain,
Yes I do have an outdoor router and prefer this router. I had an indoor one briefly and that caused me way too much stress in the 1 month I had it for until I returned it back to Rain.
Yes the problem is still very much persisting, I called the technician on Friday since the technical team has not responded to my emails since the day the tech guy cam out to see me. It's like they have done their part which is to organising a technician for me and the rest is up to me to see how I move forward. Unfortunately the technician was working in Pretoria and couldn't getto me but assured me he had not closed my ticket and he would follow up with his team. That was on Friday - no one has reached out to me from that side.
I sent a number of screenshots here on this chat above with my speeds did you get those?
YESTHE PROBLEM STILL PERSISTS - IT'S NOT FIXED YET.
I am constantly having to restart my gear, logging and changing the PCI - Towers in order to get work done and that is NOT HELPING as the towers aren't stable nor have the required speeds of a 5G service.
PLEASE HELP!
regards
Yes I do have an outdoor router and prefer this router. I had an indoor one briefly and that caused me way too much stress in the 1 month I had it for until I returned it back to Rain.
Yes the problem is still very much persisting, I called the technician on Friday since the technical team has not responded to my emails since the day the tech guy cam out to see me. It's like they have done their part which is to organising a technician for me and the rest is up to me to see how I move forward. Unfortunately the technician was working in Pretoria and couldn't getto me but assured me he had not closed my ticket and he would follow up with his team. That was on Friday - no one has reached out to me from that side.
I sent a number of screenshots here on this chat above with my speeds did you get those?
YESTHE PROBLEM STILL PERSISTS - IT'S NOT FIXED YET.
I am constantly having to restart my gear, logging and changing the PCI - Towers in order to get work done and that is NOT HELPING as the towers aren't stable nor have the required speeds of a 5G service.
PLEASE HELP!
regards
SS
Simon S's update10 Jun 2024, 09:16
Reviewer Update
Hi Rain,
Yes I do have an outdoor router and prefer this router. I had an indoor one briefly and that caused me way too much stress in the 1 month I had it for until I returned it back to Rain.
Yes the problem is still very much persisting, I called the technician on Friday since the technical team has not responded to my emails since the day the tech guy cam out to see me. It's like they have done their part which is to organising a technician for me and the rest is up to me to see how I move forward. Unfortunately the technician was working in Pretoria and couldn't getto me but assured me he had not closed my ticket and he would follow up with his team. That was on Friday - no one has reached out to me from that side.
I sent a number of screenshots here on this chat above with my speeds did you get those?
YESTHE PROBLEM STILL PERSISTS - IT'S NOT FIXED YET.
I am constantly having to restart my gear, logging and changing the PCI - Towers in order to get work done and that is NOT HELPING as the towers aren't stable nor have the required speeds of a 5G service.
PLEASE HELP!
regards
Yes I do have an outdoor router and prefer this router. I had an indoor one briefly and that caused me way too much stress in the 1 month I had it for until I returned it back to Rain.
Yes the problem is still very much persisting, I called the technician on Friday since the technical team has not responded to my emails since the day the tech guy cam out to see me. It's like they have done their part which is to organising a technician for me and the rest is up to me to see how I move forward. Unfortunately the technician was working in Pretoria and couldn't getto me but assured me he had not closed my ticket and he would follow up with his team. That was on Friday - no one has reached out to me from that side.
I sent a number of screenshots here on this chat above with my speeds did you get those?
YESTHE PROBLEM STILL PERSISTS - IT'S NOT FIXED YET.
I am constantly having to restart my gear, logging and changing the PCI - Towers in order to get work done and that is NOT HELPING as the towers aren't stable nor have the required speeds of a 5G service.
PLEASE HELP!
regards