KN
Kayla N
1 reviews | Active since Mar 2025
15 Mar 2025, 14:28
Terrible service .
I've had the worst experience with rain ever! Firstly they have pathetic customer service, very unhelpful and rude. Secondly, I've been struggling with my payment from January, I am being charged double for I don't know what reason, they say my account is in arrears where as I'm on a month to month contract and pay faithfully every single month. I've been calling from the second of January with this issue. Please do not choose rain as your service provider, you will always encounter problems with them. I am canceling my account.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
15 Mar 2025, 14:48Hi Kayla,
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply15 Mar 2025, 14:48
Official
Hi Kayla,
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
KN
Kayla N's updateReviewer Update
15 Mar 2025, 16:03*** *** . I paid for the month but my wifi is not cut. No use no one can assist or understand me.
KN
Kayla N's update15 Mar 2025, 16:03
Reviewer Update
*** *** . I paid for the month but my wifi is not cut. No use no one can assist or understand me.
KN
Kayla N's updateReviewer Update
15 Mar 2025, 16:03Please don't call me unless you can reconnect me. It the weekend now and we sitting with no wifi.
KN
Kayla N's update15 Mar 2025, 16:03
Reviewer Update
Please don't call me unless you can reconnect me. It the weekend now and we sitting with no wifi.
KN
Kayla N's updateReviewer Update
15 Mar 2025, 16:04I paid my full monthly fee for the month and my wifi is cut.
KN
Kayla N's update15 Mar 2025, 16:04
Reviewer Update
I paid my full monthly fee for the month and my wifi is cut.
KN
Kayla N's updateReviewer Update
15 Mar 2025, 17:51Please don't call me unless you are going to activate my connection. I have been dealing with yall all day and it's draining . You guys are robbing me and yall know it. I've spoken to other consultants the previous months with the same query and they connected me with my normal monthly fee wich says alot. I'm done with you guys.
KN
Kayla N's update15 Mar 2025, 17:51
Reviewer Update
Please don't call me unless you are going to activate my connection. I have been dealing with yall all day and it's draining . You guys are robbing me and yall know it. I've spoken to other consultants the previous months with the same query and they connected me with my normal monthly fee wich says alot. I'm done with you guys.
KN
Kayla N's updateReviewer Update
15 Mar 2025, 17:53Yall are trying to tell me that the payment I made on the 30/12/24 I was only connected for two days then the 1/1/25 I was disconnected again, that is when the problems started . Yall are ****** .
KN
Kayla N's update15 Mar 2025, 17:53
Reviewer Update
Yall are trying to tell me that the payment I made on the 30/12/24 I was only connected for two days then the 1/1/25 I was disconnected again, that is when the problems started . Yall are ****** .