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VM
Vusi M

1 reviews | Active since Jan 2014

18 Jul 2025, 11:40

TERRIBLE SERVICE

1st of February 2025 my son requested cancellation on whatsapp at 08:53 RAIN was cancelled and we called RAIN from this number requesting *** cancellation RAIN was not working at all we really struggle with RAIN everytime connection was relly bad and terrible i feel like i was paying for nonsense everyday bad connection or system not connecting we complained numerous times without any help hence we requested cancellation ever since we've been using fibre my life is better peace of mind unlike RAIN suddenly RAIN says i owe over R 2 000 how can i owe when i requested cancellation 1st of February 2025. PLEASE STOP THIS WE DONT OWE YOU NOTHING CANCELLATION WAS REQUESTED 1 FEBRUARY 2025 if your connection was best we wouldn't ask for a cancellation

0
Replies (3)
Rain
Rain's reply18 Jul 2025, 12:12
Official
Hi Vusi

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

VM
Vusi M's update18 Jul 2025, 13:10
Reviewer Update
Its under my sister's account ID attached belongs to my sister as the holder of the account
VM
Vusi M's update18 Jul 2025, 15:29
Reviewer Update
WHY MUST I PAY R 1070 FIRSTLY IT WAS OVER R 2000 NOW R 1070 CAN YOU SEE YOUR DISCREPANCIES ITS NOT MY FAULT YOUR PEOPLE FAILED TO CANCEL THE COVER WHEN I INITIALLY REQUESTED NOW I MUST R 1070 THIS IS NOT FAIR AND I'M NOT LIABLE TO PAY R 1070 THE PERSON WHO FAILED TO CANCEL WHEN WE REQUESTED THE CANCELLATION MUST PAY R 1070 NOT ME