Terrible Service

I am highly disappointed with the service I have received from Rain. Despite raising multiple complaints about unreliable connectivity, my internet service has remained inconsistent with frequent disconnections.

Last month, I contacted their customer service to cancel my subscription due to the ongoing issues. I was informed that I would still have coverage until the end of the month. However, immediately after initiating the cancellation, the connection was cut off, forcing me to reverse the cancellation just to have access again.

To make matters worse, they billed me twice in one month — once on the 15th (which is not my usual billing date) and again on the 25th, which is my regular debit date. This is completely unacceptable and feels like unauthorised billing.

As a paying customer, I expected honesty, consistency, and a basic level of service. Instead, I have experienced inconvenience, lack of communication, and what I believe to be unfair business practices. I hope this review serves as a warning to others and prompts the company to take accountability.