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AS
Arisha S

1 reviews | Active since Feb 2024

27 Mar 2024, 11:08

Terrible service

6 days without any connectivity, and the standard response is, "Our senior engineers are working on the restoring the tower". They cannot provide any further information, but happily charge you for days where they provide no service.

0
Replies (5)
Rain
Rain's reply27 Mar 2024, 11:13
Official
Hi Arisha Singh,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
AS
Arisha S's update27 Mar 2024, 11:14
Reviewer Update
Your X team has been in touch, and they're absolutely useless.
AS
Arisha S's update27 Mar 2024, 11:26
Reviewer Update
6 days later, you're still saying the same thing. How can you not know when it will be up again? Can you not just pick up a phone and find out? Is it going to be another week? Two weeks? A month? There seems to be no sense of urgency on your part.
AS
Arisha S's update27 Mar 2024, 11:43
Reviewer Update
Surely you have some sort of concrete information. Is someone actively working on it? It's pretty obvious that the device will connect when the tower is up again. This conversation is just more proof of how terrible your service is.
AS
Arisha S's update27 Mar 2024, 11:52
Reviewer Update
Please ensure my account is credited accordingly.