PB
Patrick B
1 reviews | Active since Apr 2025
29 Apr 2025, 19:03
Terrible service
Any news yet. Im still waiting in anticipation with no internet for days. Your service is not helping much. Please contact me urgently. Ive paid for service im not getting!!!
Helpful (0)
Replies (8)0
Replies (8)PB
Patrick B's updateReviewer Update
29 Apr 2025, 21:01As long as you also give me the benefit of the doubt by reimbursing me on days that i had no internet, and the pro rata i paid on my 60mb/s upgrade which i still havent got. Give me a call, i think i know what the problem is. Thats why i say let your supervisor or higher authority phone me, so that i can explain nicely what is going on and how we can maybe get it sorted out. Thanks
PB
Patrick B's update29 Apr 2025, 21:01
Reviewer Update
As long as you also give me the benefit of the doubt by reimbursing me on days that i had no internet, and the pro rata i paid on my 60mb/s upgrade which i still havent got. Give me a call, i think i know what the problem is. Thats why i say let your supervisor or higher authority phone me, so that i can explain nicely what is going on and how we can maybe get it sorted out. Thanks
PB
Patrick B's updateReviewer Update
30 Apr 2025, 20:39Any news yet. Its really becoming a problem with no internet for days, but yet im paying for everyday of no internet. Its been a week with no conclusion. Im really losing my faith in Rain
PB
Patrick B's update30 Apr 2025, 20:39
Reviewer Update
Any news yet. Its really becoming a problem with no internet for days, but yet im paying for everyday of no internet. Its been a week with no conclusion. Im really losing my faith in Rain
PB
Patrick B's updateReviewer Update
30 Apr 2025, 21:04I dont understand how it can take your so called relevant department a week to not even grt back to me with an ultimatum. This is pathetic!!!! Think i should rather cancel my subription. Cant afford to waste money like this, and have no internet to do my eork. So ja i think we must call it quits if you cant help me
PB
Patrick B's update30 Apr 2025, 21:04
Reviewer Update
I dont understand how it can take your so called relevant department a week to not even grt back to me with an ultimatum. This is pathetic!!!! Think i should rather cancel my subription. Cant afford to waste money like this, and have no internet to do my eork. So ja i think we must call it quits if you cant help me
PB
Patrick B's updateReviewer Update
30 Apr 2025, 21:07I dont understand how it can take your so called relevant department a week to not even get back to me with an ultimatum. This is pathetic!!!! Think i should rather cancel my subscription. Cant afford to waste money like this, and have no internet to do my work. So ja i think we must call it quits if you cant help me then
PB
Patrick B's update30 Apr 2025, 21:07
Reviewer Update
I dont understand how it can take your so called relevant department a week to not even get back to me with an ultimatum. This is pathetic!!!! Think i should rather cancel my subscription. Cant afford to waste money like this, and have no internet to do my work. So ja i think we must call it quits if you cant help me then
PB
Patrick B's updateReviewer Update
30 Apr 2025, 23:46Ive noticed something. I have proper internet after 23:00 at night until about 06:00 in the morning. Like now its 29,3 download and 15,5 upload. But tomorrow morning it will be back at 3,0mb or no connnection for the whole day until 23:00 again then its normal again. Ive been observing it for 3 nights now,same thing. Question 1: Am i being throtteled during the day?
Question 2: Does the tower not work during the day or what could be the issue.
Ive even taken the router outside to get better signal for one night(weatherproofed by the way) just to test if it will help. The best signal i could get was 65 dbm. My speed was running at 36,7mb download and 28,3 upload. So the speed was definately better. It was running that speed the whole night. But this morning back to 3,0mb again and 0mb, that i cant even do a speed test because theres no internet.
So i definately dont think theres any problem with the signal or optimizing of the router, because it it was the issue, i would constantly have bad internet. Please advise. I dont want to give up on Rain. Ive been a loyal supporting client for over a year now, and would like to keep it this way. Come on Rain!!!! I know you can get this sorted
Question 2: Does the tower not work during the day or what could be the issue.
Ive even taken the router outside to get better signal for one night(weatherproofed by the way) just to test if it will help. The best signal i could get was 65 dbm. My speed was running at 36,7mb download and 28,3 upload. So the speed was definately better. It was running that speed the whole night. But this morning back to 3,0mb again and 0mb, that i cant even do a speed test because theres no internet.
So i definately dont think theres any problem with the signal or optimizing of the router, because it it was the issue, i would constantly have bad internet. Please advise. I dont want to give up on Rain. Ive been a loyal supporting client for over a year now, and would like to keep it this way. Come on Rain!!!! I know you can get this sorted
PB
Patrick B's update30 Apr 2025, 23:46
Reviewer Update
Ive noticed something. I have proper internet after 23:00 at night until about 06:00 in the morning. Like now its 29,3 download and 15,5 upload. But tomorrow morning it will be back at 3,0mb or no connnection for the whole day until 23:00 again then its normal again. Ive been observing it for 3 nights now,same thing. Question 1: Am i being throtteled during the day?
Question 2: Does the tower not work during the day or what could be the issue.
Ive even taken the router outside to get better signal for one night(weatherproofed by the way) just to test if it will help. The best signal i could get was 65 dbm. My speed was running at 36,7mb download and 28,3 upload. So the speed was definately better. It was running that speed the whole night. But this morning back to 3,0mb again and 0mb, that i cant even do a speed test because theres no internet.
So i definately dont think theres any problem with the signal or optimizing of the router, because it it was the issue, i would constantly have bad internet. Please advise. I dont want to give up on Rain. Ive been a loyal supporting client for over a year now, and would like to keep it this way. Come on Rain!!!! I know you can get this sorted
Question 2: Does the tower not work during the day or what could be the issue.
Ive even taken the router outside to get better signal for one night(weatherproofed by the way) just to test if it will help. The best signal i could get was 65 dbm. My speed was running at 36,7mb download and 28,3 upload. So the speed was definately better. It was running that speed the whole night. But this morning back to 3,0mb again and 0mb, that i cant even do a speed test because theres no internet.
So i definately dont think theres any problem with the signal or optimizing of the router, because it it was the issue, i would constantly have bad internet. Please advise. I dont want to give up on Rain. Ive been a loyal supporting client for over a year now, and would like to keep it this way. Come on Rain!!!! I know you can get this sorted
PB
Patrick B's updateReviewer Update
01 May 2025, 06:56Can you atleast just get my 60mb line activated so long. Atleast then with the bad speeds i will atlest have some internet then, like 10mb or so
PB
Patrick B's update01 May 2025, 06:56
Reviewer Update
Can you atleast just get my 60mb line activated so long. Atleast then with the bad speeds i will atlest have some internet then, like 10mb or so
PB
Patrick B's updateReviewer Update
02 May 2025, 07:53I know why im not getting my my 60mb, its because ive yet again been swotched over to the 4g tower. Please contact me so we can rectify this
PB
Patrick B's update02 May 2025, 07:53
Reviewer Update
I know why im not getting my my 60mb, its because ive yet again been swotched over to the 4g tower. Please contact me so we can rectify this
PB
Patrick B's updateReviewer Update
02 May 2025, 11:27Please phone me urgently. I think i know whats my problem. Phone me asap!!!!
PB
Patrick B's update02 May 2025, 11:27
Reviewer Update
Please phone me urgently. I think i know whats my problem. Phone me asap!!!!