Terrible service

I'm so disappointed in the lack of service I've received. I've been trying to cancel my services for the past 2 months because I can no longer afford them, I stead of cancelling, I'm being sent from pillar to post and there are constant "reminders" for me to pay for a service I tried to cancel more than twice already! I was told that if I have a reference number, the process would be easier for me but I'm still not receiving any assistance! This is so frustrating. I've worked in a call centre before and I've worked at a bank so I'm quite fami**** with customer service and your establishment is failing dismally at providing quality services. I can't keep paying for a service I'm not using. Please come get your router and stop trying to debit my account! The reason the payments keep failing is because I don't have the funds to continue with the services as I've been saying!

Please just show some compassion, if not that, then professionalism would work pretty well too! It's almost as if I'm being denied the opportunity of cancelling my services, which is absolutely absurd!

Your handling of this situation has left a bad taste in my mouth and I wouldn't recommend your services to anyone at all.

#reference ***3