Terrible service!!!

Thank you for assisting me, it's a pitty it took 2 weeks to resolve... Now I can get back to doing my job!

Please can I have someone contact me as a matter of urgency as my issue is not completely resolved.

You can contact me on *** or ***.

My information is all incorrect so I am unable to receive emails, my account is still not correct from over charges and keep getting messages via sms and WhatsApp that my account is in arrears when I was told it was all resolved!

I understand that, but then I realized it was for the service I did not request. The additional subscription. Also the amount of months that were over debited from me for the 2 subscriptions exceeded that of just 1 month Rain one subscription. I have asked so many times for a detailed statement to be sent to me, however they keep sending it to another email address for some reason! I keep saying it's not my email adrress and then I provide my correct one and still nothing. I have been trying to resolve my issue with my account and my personal details for almost 1.5 months now and still cant's get it right! So now what do I need to do in order for this to be resolved?? I'm actually getting tired of worrying about my home internet with Rain now!

I have not used that other email for over 5 years! I have asked many times for statements to be sent to me... I have been paying for another subscription for around 3 or 4 months... So if the promise to pay can not be credited, then my account must be credited with all over charges and that way the promise to pay can be canceled out... I will not pay another cent to Rain till this is resolved and I will make my bank aware of all this and if my account is debited, I will take this further for *****. So you decide when you would like to call me and try resolve this because I am not going to stop here... I will be taking this to other platforms if I have to.