Terrible service

One has to try and remain balanced in writing a review during this time of the Covid-19 virus.

What is frustrating is that this company's systems for engaging with customers are not working. I once telephonically called their offices, now contact seems to be only via chat and email. I have used both and none provide a satisfactory response. The chat option allows one to remain in the queue and then is booted out followed by an email. Emails are not responded to. I enjoyed the service provided up to two weeks ago. I did not mind Eskom being the excuse. My question is when do solutions kick in? If we to be beholden by Eskom does this mean internet is perpetually disrupted?

On the other hand, for all the downtime, why is the company not crediting me and other customers for a service that is not honoured. Funds are dutifully deducted at the beginning of the month but there is no reduction in the monthly premium for time lost. If anyone is reading this and knows of a reliable internet service provider, kindly advise. I am prepared to move and to tell others I referred to this service where to move to. Maybe then, Rain will wake up and not rain down on reliable internet access.

Frustrated and disappointed customer