Terrible service

Hello rain, I asked for your assistance 3 times on your WhatsApp platform but I have not received any feedback regarding my query. Last month in the beginning of the month I called to double check how my billing will be on and how much. I paid exactly how i was advised on the 25th. But around the 27th my account was blocked and I called in again so you guys sorted it out but my account I now blocked again since yesterday. I have asked for your assistance to activate it several times but nothing has been resolved. So my question is, am I going to face the same issue every month? I have sent the POP on your WhatsApp platform. I really feel marginalized because it's the same issue over and over and over again. I'm really not enjoying your product