Terrible service

Good day,

I need to please find out what is going on. I am a brand new customer and was delivered my router yesterday. I am yet to use your services as the red network light has been on since I got the router. After numerous calls I was advised that a ticket was logged and that this would be investigated and that I would receive a response within 2-24 hours. This didn't happen and I called in to be told that this may be a sim card issue and that either a new sim card could be issued or I can go to the Bryanston office to be issued with a new one immediately. Due to time constraints I decided to go to your offices. Keep in mind I live in Benoni which is 45KM away. I get to your offices after commuting by means of public transport to be told I have no issues and that the towers are down in my area. I was told this after spending R400 travelling to your offices and back. Firstly I find it pathetic that your agents on the phone could not tell me this. I wasted half my day and my money to be told something that I could have been told on the phone at home. Secondly.... I am a brand new customer and I am VERY disappointed at the lack of service. To be a customer for one day and have to experience this kind of incompetence. I need to know what is going on with your towers in Benoni. I was promised by an Owen in your head office that I would get feedback and guess what? Nothing... I have paid for a service I cannot use. What is going on???? I need some feedback soonest