MP
Mike P
1 reviews | Active since Jul 2020
24 Mar 2021, 10:23
Terrible Service
I have been trying to cancel my 5G service since January. I have sent no fewer that 4 cancellation requests via the Rain website and spoken to numerous consultants, each time with a different reference number. They collected my router but still deducted a premium for March and my numerous requests for a refund have fallen on deaf ears. Despite having a collection slip from RAM for the router, Rain has no record of its collection and want me to provide proof! Absolutely poor service from them. I do NOT recommend contracting with Rain. They just make promises and blow you off.
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Replies (2)0
Replies (2)
Rain's replyOfficial
24 Mar 2021, 10:50Good morning, Mike.
I hope you are doing well today.
Kindly accept my apology for the service you have experienced thus far. I have escalated your ticket to the relevant department for further assistance
Regards
Mosa.
I hope you are doing well today.
Kindly accept my apology for the service you have experienced thus far. I have escalated your ticket to the relevant department for further assistance
Regards
Mosa.
Rain's reply24 Mar 2021, 10:50
Official
Good morning, Mike.
I hope you are doing well today.
Kindly accept my apology for the service you have experienced thus far. I have escalated your ticket to the relevant department for further assistance
Regards
Mosa.
I hope you are doing well today.
Kindly accept my apology for the service you have experienced thus far. I have escalated your ticket to the relevant department for further assistance
Regards
Mosa.
MP
Mike P's updateReviewer Update
26 Jan 2022, 15:02 Now, almost a year after Rain collected my router via their service provider RAM, they expect me to provide proof that the router was collected. I no longer have the collection slip and I expect they will be trying to charge me for this missing router. What a joke!
They never, ever got back to me about my refund as Mosa promised in his reply above, so I just took that on the chin and cut my losses. This company is just NOT worth dealing with. Absolutely unprofessional in all aspects.
They never, ever got back to me about my refund as Mosa promised in his reply above, so I just took that on the chin and cut my losses. This company is just NOT worth dealing with. Absolutely unprofessional in all aspects.
MP
Mike P's update26 Jan 2022, 15:02
Reviewer Update
Now, almost a year after Rain collected my router via their service provider RAM, they expect me to provide proof that the router was collected. I no longer have the collection slip and I expect they will be trying to charge me for this missing router. What a joke!
They never, ever got back to me about my refund as Mosa promised in his reply above, so I just took that on the chin and cut my losses. This company is just NOT worth dealing with. Absolutely unprofessional in all aspects.
They never, ever got back to me about my refund as Mosa promised in his reply above, so I just took that on the chin and cut my losses. This company is just NOT worth dealing with. Absolutely unprofessional in all aspects.