AF
Angela F
1 reviews | Active since Jan 2021
07 Jan 2021, 16:21
TERRIBLE SERVICE
I recieved my sim card paid my R479 just to be told that sorry we dont have coverage in your area, i was refunded the money in a few days. 2 January comes i get a deduction that they took from my account of R927 for what????? and guess what still waiting to get my refund!! Emails are just ignored, facebook messages all im told is we will provide feedback!!! Disgusted with this service!!!! I will probably have to cancel my bank card that i used because RAIN will just keep taking MY money!!!!
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Replies (2)
Rain's replyOfficial
07 Jan 2021, 16:59Good afternoon Angela
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply07 Jan 2021, 16:59
Official
Good afternoon Angela
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
AF
Angela F's updateReviewer Update
07 Jan 2021, 17:49Thank you I have received confirmation that the refund will be done. Do I need to cancel my card? I DO NOT WANT this happening next month again!!
AF
Angela F's update07 Jan 2021, 17:49
Reviewer Update
Thank you I have received confirmation that the refund will be done. Do I need to cancel my card? I DO NOT WANT this happening next month again!!