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Natalie M

1 reviews | Active since Aug 2020

11 Aug 2020, 10:21

Terrible service

I switched off one of my Sim cards over a month ago and did not use it but you're still trying to charge me for it. Now I can't pay or use my other Sim because there is no one at your call center to talk to to fix this. Your useless online enquiries says they'll take 24 to 48 hours to respond to my query. It's been over a week now with no contact. I can't believe you are so quick to try take my money and say it was not paid but you can't give me feedback I've been a loyal customer for years now and now you can't even have the decency to supply feedback quickly or have a solution. I will not pay for something I have not used. I understand it's lock down, but how can your call center not operate remotely like every other company out there. Useless And I will be seriously looking to take my business elsewhere

0
Replies (5)
Rain
Rain's reply11 Aug 2020, 13:46
Official
Hi Natalie

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima
NM
Natalie M's update11 Aug 2020, 13:59
Reviewer Update
Thank you Fattima
NM
Natalie M's update15 Aug 2020, 09:24
Reviewer Update
No one has contacted me at all, I thought I'd give a few days grace but you have now lost a customer. Truly the worst service I've had from a network orovider
NM
Natalie M's update15 Aug 2020, 13:37
Reviewer Update
So this is the response I get. I am not going to pay for something that says 0 gigs used, no usage for the month my plan was to use that sim card again in a few months now you're telling me that I need to cancel and start over. I want to speak to someone higher up than a support agent. I am in the service industry and it's nonsense that you want to treat clients like this

Donne Abrahams (rain CeC)Aug 15, 2020, 12:34 PM GMT+2Good day Natalie
Hope you are well.
Thank you for contacting rain.
Apologies for the late response.
With regards to your bill please note that in order to not be billed for the Unlimited off peak your would need to cancel the SIM.
If there is anything else I can assist you with, please do not hesitate to contact me.
All the best and keep safe!
Thanks,
Donne Abrahams

NM
Natalie M's update18 Aug 2020, 09:50
Reviewer Update
I want to speak to someone in person. Not this email nonsense that doesn't get anything resolved or they just don't reply. And not an agent, I want to speak to a team leader or someone higher up because this is nonsense. I will never use rain again!!!!