SH
Shaniel H
1 reviews | Active since Oct 2019
02 Jul 2022, 19:43
Terrible service
I cannot update my banking details on the app and call centre cannot help so what must I do because my account will need to be paid
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
02 Jul 2022, 19:51Hi Shaniel
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply02 Jul 2022, 19:51
Official
Hi Shaniel
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
SH
Shaniel H's updateReviewer Update
04 Jul 2022, 07:52Hi I have tested another browser as well as installed the rain app and tried it is not updating.can this be sorted out today as I'm really getting frustrated
SH
Shaniel H's update04 Jul 2022, 07:52
Reviewer Update
Hi I have tested another browser as well as installed the rain app and tried it is not updating.can this be sorted out today as I'm really getting frustrated
SH
Shaniel H's updateReviewer Update
04 Jul 2022, 08:04It keeps saying PAYMENT IN PROGRESS WE'VE BUSY PROCESSING YOUR EDIT PAYMENT THIS MAY TAKE A FEW MINUTES.
then nothing changes, it's been doing this since Friday
then nothing changes, it's been doing this since Friday
SH
Shaniel H's update04 Jul 2022, 08:04
Reviewer Update
It keeps saying PAYMENT IN PROGRESS WE'VE BUSY PROCESSING YOUR EDIT PAYMENT THIS MAY TAKE A FEW MINUTES.
then nothing changes, it's been doing this since Friday
then nothing changes, it's been doing this since Friday
SH
Shaniel H's updateReviewer Update
04 Jul 2022, 08:55Capitec
Can someone not call me back because everytime I must type on hello Peter now.very unpro
Can someone not call me back because everytime I must type on hello Peter now.very unpro
SH
Shaniel H's update04 Jul 2022, 08:55
Reviewer Update
Capitec
Can someone not call me back because everytime I must type on hello Peter now.very unpro
Can someone not call me back because everytime I must type on hello Peter now.very unpro
SH
Shaniel H's updateReviewer Update
04 Jul 2022, 11:44No one has contacted me and this problem has still not been sorted out.i want a manager to call me because rain support is just useless
SH
Shaniel H's update04 Jul 2022, 11:44
Reviewer Update
No one has contacted me and this problem has still not been sorted out.i want a manager to call me because rain support is just useless
Rain's replyOfficial
04 Jul 2022, 11:56They should have made contact, I will check what happened.
If you can please sign in to your capitec app and check if the internet banking is one or off, please.
If you can please sign in to your capitec app and check if the internet banking is one or off, please.
Rain's reply04 Jul 2022, 11:56
Official
They should have made contact, I will check what happened.
If you can please sign in to your capitec app and check if the internet banking is one or off, please.
If you can please sign in to your capitec app and check if the internet banking is one or off, please.
SH
Shaniel H's updateReviewer Update
04 Jul 2022, 12:01My capitec app is working fine and not switched off and no one calls
SH
Shaniel H's update04 Jul 2022, 12:01
Reviewer Update
My capitec app is working fine and not switched off and no one calls
SH
Shaniel H's updateReviewer Update
05 Jul 2022, 12:47I have never met such stupid people up to the hello Peter staff is the worst ever.i have still not been assisted and no one has called me.As a hello Peter agent your job is to follow up and make sure this complaint is sorted.send me your name I want to email and take this further because rain customer service is dam pathetic
SH
Shaniel H's update05 Jul 2022, 12:47
Reviewer Update
I have never met such stupid people up to the hello Peter staff is the worst ever.i have still not been assisted and no one has called me.As a hello Peter agent your job is to follow up and make sure this complaint is sorted.send me your name I want to email and take this further because rain customer service is dam pathetic