DM
Dimakatso M
1 reviews | Active since Apr 2015
15 Jul 2025, 21:17
Terrible service
I have never in my life experienced such a terrible service from anyone. I have had network issues for the past 2 weeks, been on the website, called in and also had WhatsApp conversations but only once I was contacted about this. Everyday it's a struggle to get assistance. No one knows how to help. I really can't be paying for services I can't use. It's appalling honestly. I'm really angry with rain.
Helpful (0)
Replies (25)0
Replies (25)
Rain's replyOfficial
16 Jul 2025, 07:58Hi Dimakatso
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply16 Jul 2025, 07:58
Official
Hi Dimakatso
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
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Dimakatso M's updateReviewer Update
18 Jul 2025, 18:50I have done all that but I'm still experiencing network problems.
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Dimakatso M's update18 Jul 2025, 18:50
Reviewer Update
I have done all that but I'm still experiencing network problems.
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Dimakatso M's updateReviewer Update
21 Jul 2025, 08:53Hi, I am brother home and I can't attest to that. All I know is that yesterday evening we couldn't connect. I only started having network from 21:00.
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Dimakatso M's update21 Jul 2025, 08:53
Reviewer Update
Hi, I am brother home and I can't attest to that. All I know is that yesterday evening we couldn't connect. I only started having network from 21:00.
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Dimakatso M's updateReviewer Update
21 Jul 2025, 08:54What is the point of having network when we either asleep or at work? I'm paying for something I can't use every month?
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Dimakatso M's update21 Jul 2025, 08:54
Reviewer Update
What is the point of having network when we either asleep or at work? I'm paying for something I can't use every month?
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Dimakatso M's updateReviewer Update
21 Jul 2025, 17:43Please get the technician to check it
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Dimakatso M's update21 Jul 2025, 17:43
Reviewer Update
Please get the technician to check it
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Dimakatso M's updateReviewer Update
21 Jul 2025, 17:51So you are saying I should pay for a technician to come check out your router? So basically because on your side it seems to be working. It's not important what my experience is? Wow how appauling
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Dimakatso M's update21 Jul 2025, 17:51
Reviewer Update
So you are saying I should pay for a technician to come check out your router? So basically because on your side it seems to be working. It's not important what my experience is? Wow how appauling
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Dimakatso M's updateReviewer Update
21 Jul 2025, 19:01I just got home and I'm using data instead of rain wi-fi which are services I pay for, then you saying I must run more tests? Who's router is this? And why should those tests be at my expense? The whole month we have been battling with connection and this is the nonsensical response I get from you guus
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Dimakatso M's update21 Jul 2025, 19:01
Reviewer Update
I just got home and I'm using data instead of rain wi-fi which are services I pay for, then you saying I must run more tests? Who's router is this? And why should those tests be at my expense? The whole month we have been battling with connection and this is the nonsensical response I get from you guus
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Dimakatso M's updateReviewer Update
21 Jul 2025, 19:03It's really irritating having to deal with such service. How ridiculous is what you just told me, rather cancel my subscription and I'll find myself a better service provider. The debit order better not come off my account on Friday.
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Dimakatso M's update21 Jul 2025, 19:03
Reviewer Update
It's really irritating having to deal with such service. How ridiculous is what you just told me, rather cancel my subscription and I'll find myself a better service provider. The debit order better not come off my account on Friday.
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Dimakatso M's updateReviewer Update
21 Jul 2025, 20:03I have said this a million times but I'm still being asked the same question over and over again. I did say that we only have network between 21:00pm to 06:00am. If you can't resolve the issue then cancel my subscription and I'll get a better service provider. I am tired of this back and forth as it feels like you guys don't know what you are doing.
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Dimakatso M's update21 Jul 2025, 20:03
Reviewer Update
I have said this a million times but I'm still being asked the same question over and over again. I did say that we only have network between 21:00pm to 06:00am. If you can't resolve the issue then cancel my subscription and I'll get a better service provider. I am tired of this back and forth as it feels like you guys don't know what you are doing.
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Dimakatso M's updateReviewer Update
21 Jul 2025, 20:16DM
Dimakatso M's update21 Jul 2025, 20:16
Reviewer Update
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Dimakatso M's updateReviewer Update
21 Jul 2025, 20:19This is my daily struggle and I'm told that everything is working fine
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Screenshot_***_Settings.jpg 165.5 KB
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Dimakatso M's update21 Jul 2025, 20:19
Reviewer Update
This is my daily struggle and I'm told that everything is working fine
Screenshot_***_Settings.jpg 165.5 KB
Screenshot_***_Settings.jpg 165.5 KB
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Dimakatso M's updateReviewer Update
21 Jul 2025, 20:21Screenshot_***_Settings.jpg 165.5 KB
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Dimakatso M's update21 Jul 2025, 20:21
Reviewer Update
Screenshot_***_Settings.jpg 165.5 KB
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Dimakatso M's updateReviewer Update
22 Jul 2025, 09:08I even couldn't upload this image due to network problems.Then im told that all is in order.
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Screenshot_***_Settings.jpg 165.5 KB
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Dimakatso M's update22 Jul 2025, 09:08
Reviewer Update
I even couldn't upload this image due to network problems.Then im told that all is in order.
Screenshot_***_Settings.jpg 165.5 KB
Screenshot_***_Settings.jpg 165.5 KB
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Dimakatso M's updateReviewer Update
22 Jul 2025, 12:14Yes please call me
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Dimakatso M's update22 Jul 2025, 12:14
Reviewer Update
Yes please call me
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Dimakatso M's updateReviewer Update
22 Jul 2025, 19:33It's 30 minutes later and haven't received any calls from Rain as promised.
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Dimakatso M's update22 Jul 2025, 19:33
Reviewer Update
It's 30 minutes later and haven't received any calls from Rain as promised.
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Dimakatso M's updateReviewer Update
22 Jul 2025, 19:41Please cancel my subscription, I don't expect any debit orders to go off my account moving forward.
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Dimakatso M's update22 Jul 2025, 19:41
Reviewer Update
Please cancel my subscription, I don't expect any debit orders to go off my account moving forward.
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Dimakatso M's updateReviewer Update
23 Jul 2025, 15:29I responded and still awaiting a call but the phone only rang once.
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Dimakatso M's update23 Jul 2025, 15:29
Reviewer Update
I responded and still awaiting a call but the phone only rang once.
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Dimakatso M's updateReviewer Update
23 Jul 2025, 16:58Again I keep telling the agent to call me and they call at their own convenient time. I'm also at work please😡. Why are you not canceling this thing?
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Dimakatso M's update23 Jul 2025, 16:58
Reviewer Update
Again I keep telling the agent to call me and they call at their own convenient time. I'm also at work please😡. Why are you not canceling this thing?
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Dimakatso M's updateReviewer Update
23 Jul 2025, 18:53I have never experienced such horrible service on my entire life. Soridia called me and she was clueless about everything couldn't even answer simple questions. I will never recommend anyone to use your services.
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Dimakatso M's update23 Jul 2025, 18:53
Reviewer Update
I have never experienced such horrible service on my entire life. Soridia called me and she was clueless about everything couldn't even answer simple questions. I will never recommend anyone to use your services.
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Dimakatso M's updateReviewer Update
23 Jul 2025, 20:16The only thing yo must do is ensure that no money goes off my account. And also for Soridia to not call me as she failed to answer my questions all of a sudden after the message I sent she wants to answer the questions she failed to answer. Never have I seen such
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Dimakatso M's update23 Jul 2025, 20:16
Reviewer Update
The only thing yo must do is ensure that no money goes off my account. And also for Soridia to not call me as she failed to answer my questions all of a sudden after the message I sent she wants to answer the questions she failed to answer. Never have I seen such
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Dimakatso M's updateReviewer Update
25 Jul 2025, 05:29Guess who went on and debited my account? Rain, after I canceled my subscription they still debited my account. Wow🤬
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Dimakatso M's update25 Jul 2025, 05:29
Reviewer Update
Guess who went on and debited my account? Rain, after I canceled my subscription they still debited my account. Wow🤬
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Dimakatso M's updateReviewer Update
26 Jul 2025, 08:41Please make sure that my money is back in my account please.
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Dimakatso M's update26 Jul 2025, 08:41
Reviewer Update
Please make sure that my money is back in my account please.
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Dimakatso M's updateReviewer Update
28 Jul 2025, 10:58I still haven't recieved any refund from you. May you please advise
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Dimakatso M's update28 Jul 2025, 10:58
Reviewer Update
I still haven't recieved any refund from you. May you please advise
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Dimakatso M's updateReviewer Update
28 Jul 2025, 11:55What is a few days? On Friday you said it will reflect immediately or within a few days. What does a few days intail?
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Dimakatso M's update28 Jul 2025, 11:55
Reviewer Update
What is a few days? On Friday you said it will reflect immediately or within a few days. What does a few days intail?
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Dimakatso M's updateReviewer Update
28 Jul 2025, 14:15What is the turn around time? I need an estimate. I need to use the money
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Dimakatso M's update28 Jul 2025, 14:15
Reviewer Update
What is the turn around time? I need an estimate. I need to use the money