Terrible response and support from what was a great service offering from rain.

I have had it with very poor quality response from the ticket system and they close the ticket with out a resolution. I have to keep opening tickets and I get generic replies its as if they don't read what the problem is. Oh and don't be fooled by the "we will escalate it" I think it actually means they will close the ticket and ignore you. I would not recommend them at all - Stay away if this is how they deal with paying clients!! If anyone wants to actually help solve my issue please contact me as I have given up with the ticket system. I will and have already recommended people who are asking about rain to run a mile and get fiber instead. A upset and unsupported client.