WM
William M
1 reviews | Active since May 2016
04 Apr 2022, 08:31
Terrible Rain Service
Very poor service, I requested cancelation on the 28th of March and I was told I won't be billed for the Month of April. On Thursday the first of April 2022, rain debits my account, deactivates my sim card, I tried to call them. Left a million messages since Friday, I sent mails and no one responds. Still today us the 4th no one has called me or tried to explain what's going on. I'm sitting with no data and, I've paid for a service from a company that doesn't care about customer service. We have other networks have people 24/7 to assist you should you have a query, then you have rain that abuses us emotionally.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
04 Apr 2022, 08:37Hi William
We're sorry about this. we'll get straight on it.
Thanks so much, rain.
We're sorry about this. we'll get straight on it.
Thanks so much, rain.
Rain's reply04 Apr 2022, 08:37
Official
Hi William
We're sorry about this. we'll get straight on it.
Thanks so much, rain.
We're sorry about this. we'll get straight on it.
Thanks so much, rain.
WM
William M's updateReviewer Update
04 Apr 2022, 09:04You ask someone who isn't prepared to call me. That irritates even more. My first payment with rain was on the 5th of August 2021 and I paid R479, end of August 31st, I paid R324. From then on, I paid R479 at the end of each month, I have made 9 payments to rain, March was my 8th month. After debuting my Account at the end of March 2022, you should have not deactivated my sim and let me use my service for the last month to make it 9/9. Now you tell me when I make a payment it's for the previous Month's service how's that possible, you guys aren't contract based and, according to rain services, you pay for the service upfront. I have made 9 payments but, I was allowed to only use the service for 8months, I am told I need to pay again for the service now. How ridiculous is that. Rain is ripping people off, I'll never recommend you. My family has 4 rain services for each person's device, I think it's time we put an end to this. Thank you for your poor service.
WM
William M's update04 Apr 2022, 09:04
Reviewer Update
You ask someone who isn't prepared to call me. That irritates even more. My first payment with rain was on the 5th of August 2021 and I paid R479, end of August 31st, I paid R324. From then on, I paid R479 at the end of each month, I have made 9 payments to rain, March was my 8th month. After debuting my Account at the end of March 2022, you should have not deactivated my sim and let me use my service for the last month to make it 9/9. Now you tell me when I make a payment it's for the previous Month's service how's that possible, you guys aren't contract based and, according to rain services, you pay for the service upfront. I have made 9 payments but, I was allowed to only use the service for 8months, I am told I need to pay again for the service now. How ridiculous is that. Rain is ripping people off, I'll never recommend you. My family has 4 rain services for each person's device, I think it's time we put an end to this. Thank you for your poor service.