AG
Ashen G
1 reviews | Active since Jul 2017
22 Dec 2022, 08:58
Terrible Rain internet customer service, connection and support.
Dont ever get fooled into purchasing the Rain 5G service. its terrible and more so the customer service or support is non existent. I have had lack of connectivity or intermittent internet from the first day it was installed and Rain chooses not to help and I have been asking for my contract to be cancelled for the last 2 months to which they chose not to respond. Absolutely disgusting unprofessional service. All they do is reply with a ref nos and no one contacts you or signs off their email so you have no idea who is dealing with the query furthermore i have asked on numerous occasions for management contact details to no avail.
I never knew getting an internet connection in Krugersdorp was such a mission.
Ashen Govender
Helpful (0)
Replies (23)0
Replies (23)
Rain's replyOfficial
22 Dec 2022, 09:16Hi Ashen
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply22 Dec 2022, 09:16
Official
Hi Ashen
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
AG
Ashen G's updateReviewer Update
22 Dec 2022, 10:33Good day
Please do not send out a technician as they have come out many a times to no resolution.
I have asked for a report to show how many times a day from inception i have no internet as i cant pay for a service i do not have. Please forward my query to your regional manager to write of any arrears i owe,
regards
Ashen
Please do not send out a technician as they have come out many a times to no resolution.
I have asked for a report to show how many times a day from inception i have no internet as i cant pay for a service i do not have. Please forward my query to your regional manager to write of any arrears i owe,
regards
Ashen
AG
Ashen G's update22 Dec 2022, 10:33
Reviewer Update
Good day
Please do not send out a technician as they have come out many a times to no resolution.
I have asked for a report to show how many times a day from inception i have no internet as i cant pay for a service i do not have. Please forward my query to your regional manager to write of any arrears i owe,
regards
Ashen
Please do not send out a technician as they have come out many a times to no resolution.
I have asked for a report to show how many times a day from inception i have no internet as i cant pay for a service i do not have. Please forward my query to your regional manager to write of any arrears i owe,
regards
Ashen
AG
Ashen G's updateReviewer Update
03 Jan 2023, 09:23Good day
I am unable to pay the above mentioned as the stores i visited requirre a reference nos to which the one i have from Rain is not compatible. Please advise asap
I am unable to pay the above mentioned as the stores i visited requirre a reference nos to which the one i have from Rain is not compatible. Please advise asap
AG
Ashen G's update03 Jan 2023, 09:23
Reviewer Update
Good day
I am unable to pay the above mentioned as the stores i visited requirre a reference nos to which the one i have from Rain is not compatible. Please advise asap
I am unable to pay the above mentioned as the stores i visited requirre a reference nos to which the one i have from Rain is not compatible. Please advise asap
AG
we're here to help
Hi Ashendran,Thank you for contacting rainwe acknowledge your query.Your invoice has been generated for amount R644.62 as we can see your card has been expired so we suggest you to please change your card details and then make the payment or you can also do the payment by cash you just have to visit your nearby pep store, cherks etc.
Cheersrain South Africa
Reference Number: ***
Please note above amount as the amount on the sms is incorrectly stated (R1173.61) and not R644.62.
Please assist to resolve this asap so that i can make the said payment of R644.62
regards
Ashen
Ashen G's updateReviewer Update
03 Jan 2023, 11:38we're here to help
Hi Ashendran,Thank you for contacting rainwe acknowledge your query.Your invoice has been generated for amount R644.62 as we can see your card has been expired so we suggest you to please change your card details and then make the payment or you can also do the payment by cash you just have to visit your nearby pep store, cherks etc.
Cheersrain South Africa
Reference Number: ***
Please note above amount as the amount on the sms is incorrectly stated (R1173.61) and not R644.62.
Please assist to resolve this asap so that i can make the said payment of R644.62
regards
Ashen
AG
Ashen G's update03 Jan 2023, 11:38
Reviewer Update
we're here to help
Hi Ashendran,Thank you for contacting rainwe acknowledge your query.Your invoice has been generated for amount R644.62 as we can see your card has been expired so we suggest you to please change your card details and then make the payment or you can also do the payment by cash you just have to visit your nearby pep store, cherks etc.
Cheersrain South Africa
Reference Number: ***
Please note above amount as the amount on the sms is incorrectly stated (R1173.61) and not R644.62.
Please assist to resolve this asap so that i can make the said payment of R644.62
regards
Ashen
AG
Ashen G's updateReviewer Update
03 Jan 2023, 12:25Please call me asap i am getting to many conflicting amounts from yourself and your customer service agents. This is not a very professional service. Why is it such a procedure to cancell my WIFI SERVICE WHICH IS NOT WORKING??? Should my service not be cancelled in Jan 2023 i will have no option but to let my attorneys step in and handle this as i am now tired of email back and forward.
AG
Ashen G's update03 Jan 2023, 12:25
Reviewer Update
Please call me asap i am getting to many conflicting amounts from yourself and your customer service agents. This is not a very professional service. Why is it such a procedure to cancell my WIFI SERVICE WHICH IS NOT WORKING??? Should my service not be cancelled in Jan 2023 i will have no option but to let my attorneys step in and handle this as i am now tired of email back and forward.
AG
Ashen G's updateReviewer Update
03 Jan 2023, 12:32Good day
Please advise Regional managers contact details for JHB or for RSA
Please advise Regional managers contact details for JHB or for RSA
AG
Ashen G's update03 Jan 2023, 12:32
Reviewer Update
Good day
Please advise Regional managers contact details for JHB or for RSA
Please advise Regional managers contact details for JHB or for RSA
AG
Ashen G's updateReviewer Update
04 Jan 2023, 08:28Good day
Please email directly as i would like to know who i am speaking with also to arrange payment for something i never use. Please forward me a invoice so that i can arrange payment. Please note i have disconnected the unit and same is ready for collection asap.
Please email directly as i would like to know who i am speaking with also to arrange payment for something i never use. Please forward me a invoice so that i can arrange payment. Please note i have disconnected the unit and same is ready for collection asap.
AG
Ashen G's update04 Jan 2023, 08:28
Reviewer Update
Good day
Please email directly as i would like to know who i am speaking with also to arrange payment for something i never use. Please forward me a invoice so that i can arrange payment. Please note i have disconnected the unit and same is ready for collection asap.
Please email directly as i would like to know who i am speaking with also to arrange payment for something i never use. Please forward me a invoice so that i can arrange payment. Please note i have disconnected the unit and same is ready for collection asap.
AG
Ashen G's updateReviewer Update
04 Jan 2023, 09:38Good day
4 payments of R300 over the next 4 months, 1st payment will be made as soon as i receive a statement stating that R1173.63 is all i owe Rain, reason for this request is that the amount keeps changing. Thereafter 3 payments on the 27th of Jan , Feb and Mar 2023.
4 payments of R300 over the next 4 months, 1st payment will be made as soon as i receive a statement stating that R1173.63 is all i owe Rain, reason for this request is that the amount keeps changing. Thereafter 3 payments on the 27th of Jan , Feb and Mar 2023.
AG
Ashen G's update04 Jan 2023, 09:38
Reviewer Update
Good day
4 payments of R300 over the next 4 months, 1st payment will be made as soon as i receive a statement stating that R1173.63 is all i owe Rain, reason for this request is that the amount keeps changing. Thereafter 3 payments on the 27th of Jan , Feb and Mar 2023.
4 payments of R300 over the next 4 months, 1st payment will be made as soon as i receive a statement stating that R1173.63 is all i owe Rain, reason for this request is that the amount keeps changing. Thereafter 3 payments on the 27th of Jan , Feb and Mar 2023.
AG
Ashen G's updateReviewer Update
04 Jan 2023, 10:39Thank you
AG
Ashen G's update04 Jan 2023, 10:39
Reviewer Update
Thank you
AG
Ashen G's updateReviewer Update
04 Jan 2023, 10:41Hi
Please forward a pay now sms link.
Please forward a pay now sms link.
AG
Ashen G's update04 Jan 2023, 10:41
Reviewer Update
Hi
Please forward a pay now sms link.
Please forward a pay now sms link.
AG
Ashen G's updateReviewer Update
04 Jan 2023, 11:06Hi
Will advise once i receive and make payment.
Will advise once i receive and make payment.
AG
Ashen G's update04 Jan 2023, 11:06
Reviewer Update
Hi
Will advise once i receive and make payment.
Will advise once i receive and make payment.
AG
Ashen G's updateReviewer Update
04 Jan 2023, 12:16Hi
No sms as yet . Please resend
No sms as yet . Please resend
AG
Ashen G's update04 Jan 2023, 12:16
Reviewer Update
Hi
No sms as yet . Please resend
No sms as yet . Please resend
AG
Ashen G's updateReviewer Update
05 Jan 2023, 11:33Hi
May i ask why you dont want to share your contact details? How do i retain paper trail if you wont even share your name email address or contact number? I cant authorise a debit order online as there is way too much of *****.
I am trying to make a payment but you are making it very difficult for me to continue with same.
From a very frustrated customer...,
May i ask why you dont want to share your contact details? How do i retain paper trail if you wont even share your name email address or contact number? I cant authorise a debit order online as there is way too much of *****.
I am trying to make a payment but you are making it very difficult for me to continue with same.
From a very frustrated customer...,
AG
Ashen G's update05 Jan 2023, 11:33
Reviewer Update
Hi
May i ask why you dont want to share your contact details? How do i retain paper trail if you wont even share your name email address or contact number? I cant authorise a debit order online as there is way too much of *****.
I am trying to make a payment but you are making it very difficult for me to continue with same.
From a very frustrated customer...,
May i ask why you dont want to share your contact details? How do i retain paper trail if you wont even share your name email address or contact number? I cant authorise a debit order online as there is way too much of *****.
I am trying to make a payment but you are making it very difficult for me to continue with same.
From a very frustrated customer...,
AG
Ashen G's updateReviewer Update
05 Jan 2023, 12:00no sms recieved , customer support is useless up to @#$#
I AM GETTING TIRED OF YOUR NON COMPLIANCE TOWARDS MY ISSUES.
I AM GETTING TIRED OF YOUR NON COMPLIANCE TOWARDS MY ISSUES.
AG
Ashen G's update05 Jan 2023, 12:00
Reviewer Update
no sms recieved , customer support is useless up to @#$#
I AM GETTING TIRED OF YOUR NON COMPLIANCE TOWARDS MY ISSUES.
I AM GETTING TIRED OF YOUR NON COMPLIANCE TOWARDS MY ISSUES.
AG
Ashen G's updateReviewer Update
09 Jan 2023, 08:01Can someone please supply banking details for rain wifi account , why is this such an issue to provide. Do yourl have something to hide???????????????????????????????????????????????
AG
Ashen G's update09 Jan 2023, 08:01
Reviewer Update
Can someone please supply banking details for rain wifi account , why is this such an issue to provide. Do yourl have something to hide???????????????????????????????????????????????
AG
Ashen G's updateReviewer Update
09 Jan 2023, 10:50i have tried to no avail, it does not allow part payments, i even went to checkers and the referenece number does not allow same. PLEASE ADVISE WAY FORWARD ASAP
AG
Ashen G's update09 Jan 2023, 10:50
Reviewer Update
i have tried to no avail, it does not allow part payments, i even went to checkers and the referenece number does not allow same. PLEASE ADVISE WAY FORWARD ASAP
AG
Ashen G's updateReviewer Update
09 Jan 2023, 11:57I have already arranged that with whoever im speaking to and you agreed, what is the issue, CAN YOU CALL ME ASAP?
AG
Ashen G's update09 Jan 2023, 11:57
Reviewer Update
I have already arranged that with whoever im speaking to and you agreed, what is the issue, CAN YOU CALL ME ASAP?
AG
Ashen G's updateReviewer Update
09 Jan 2023, 12:06as stated on this platform i have arranged to make 4 payments starting this month but RAIN cant give me banking details nor can they send me to an outlet to make a payment.
HOW CAN YOU HELP ME ?
HOW CAN YOU HELP ME ?
AG
Ashen G's update09 Jan 2023, 12:06
Reviewer Update
as stated on this platform i have arranged to make 4 payments starting this month but RAIN cant give me banking details nor can they send me to an outlet to make a payment.
HOW CAN YOU HELP ME ?
HOW CAN YOU HELP ME ?
AG
Ashen G's updateReviewer Update
09 Jan 2023, 14:08Thank you very much Ms Jesse.
Have a good day
Have a good day
AG
Ashen G's update09 Jan 2023, 14:08
Reviewer Update
Thank you very much Ms Jesse.
Have a good day
Have a good day
AG
Ashen G's updateReviewer Update
03 Feb 2023, 08:58Good day Jesse Rain is such a displeasure to deal with, never again will I be associated with this kind of terrible service....
People please do your homework suitably before you commit to a contract.
People please do your homework suitably before you commit to a contract.
AG
Ashen G's update03 Feb 2023, 08:58
Reviewer Update
Good day Jesse Rain is such a displeasure to deal with, never again will I be associated with this kind of terrible service....
People please do your homework suitably before you commit to a contract.
People please do your homework suitably before you commit to a contract.
AG
Ashen G's updateReviewer Update
06 Feb 2023, 08:44Good day
Please speak to Jesse who has arranged a plan for me however she is not responding to my mails neither is support for that matter. CHAT TO SUPPORT TO SEE WHAT THE ISSUE IS AS I AM TIRED OF MENTIONING THE ISSUES OVER AND OVER AGAIN
WHY IS IT SO DIFFICULT TO GET HELP...........................................................................................
regards
Please speak to Jesse who has arranged a plan for me however she is not responding to my mails neither is support for that matter. CHAT TO SUPPORT TO SEE WHAT THE ISSUE IS AS I AM TIRED OF MENTIONING THE ISSUES OVER AND OVER AGAIN
WHY IS IT SO DIFFICULT TO GET HELP...........................................................................................
regards
AG
Ashen G's update06 Feb 2023, 08:44
Reviewer Update
Good day
Please speak to Jesse who has arranged a plan for me however she is not responding to my mails neither is support for that matter. CHAT TO SUPPORT TO SEE WHAT THE ISSUE IS AS I AM TIRED OF MENTIONING THE ISSUES OVER AND OVER AGAIN
WHY IS IT SO DIFFICULT TO GET HELP...........................................................................................
regards
Please speak to Jesse who has arranged a plan for me however she is not responding to my mails neither is support for that matter. CHAT TO SUPPORT TO SEE WHAT THE ISSUE IS AS I AM TIRED OF MENTIONING THE ISSUES OVER AND OVER AGAIN
WHY IS IT SO DIFFICULT TO GET HELP...........................................................................................
regards
AG
Ashen G's updateReviewer Update
27 Mar 2023, 09:21Can RAIN please STOP debiting my account, please advise who authorised this debit as my contract has been cancelled last year???
AG
Ashen G's update27 Mar 2023, 09:21
Reviewer Update
Can RAIN please STOP debiting my account, please advise who authorised this debit as my contract has been cancelled last year???
AG
Ashen G's updateReviewer Update
27 Mar 2023, 09:24Please disregard above, apparently RAIN has authorised themselves for the debit order, Please advise how this is possible ?
AG
Ashen G's update27 Mar 2023, 09:24
Reviewer Update
Please disregard above, apparently RAIN has authorised themselves for the debit order, Please advise how this is possible ?