TERRIBLE (NO) SERVICE FROM RAIN AFTER PAYMENT

I got a rain sim card from Clicks, created a profile successfully on 14 July 2020. Rain deducted R479 from my credit card which they demand you use to sign up leaving you with no option of paying via EFT. However, my account is not yet active as I could not complete the RICA stage. I uploaded my physical address more than 10 times with no success, either they say they can't find it, physical address is not there etc. all the while I uploaded my municipal account. Chat line is dead. I want my REFUND but there is no one to talk to still on 20/07/2020 since July 14. Only functional part is the one that takes in money and nothing else. Is is a ****, are the big names that we see behind this service used to **** us?