Terrible network, terrible customer service, terrible communication methods.

Very difficult to communicate with them. The network is often not working and they don’t offer support for when your service is down. They make downgrading service from 5G to 4G very difficult. I have emailed requesting this and was ignored. They claim they called me but they don’t get through so I requested help go email and after putting in more than 10 tickets for help still no assistance. Now they have triple billed me… they claim I’m owing from previous months but with rain they turn off your service if you put even one day late. On the 25th I paid my Internet then on the 26th they did a debit order! There is always an issue with Rain. There is a debiting issue every single month. Now it says I’m more than R900 in arrears but I know I’m NOT! Their issues are numerous and their call center staff is unknowledgeable. They have zero technical ability to help you trouble shoot an issue.