Terrible network, non-existent customer service. A disgrace.

Easily the worst service I have ever experienced from an internet service provider. I have had NO internet since I received and activated the sim card. I logged a call with an issue on 25 March. The automated email reply said there would be a response within 24 hours. Four days later, no response - I have heard nothing from anyone via any method. There is no other way to contact them! I then logged a cancellation because I already know this is not the kind of service I will tolerate going forward. Also an automated email saying "help is on the way" but with no follow up... Absolute waste of time and money. I will be disputing this payment with my bank should I not receive a full refund, having cancelled the service within days of receiving it, due to non-existent customer service.