Terrible network coverage and terrible customer service!

In March 2023 RAIN ISP deducted the money from my account without my permission. Then RAIN ISP issued a credit note. Now the past week I have been battling with really bad and low download and upload speeds making me think that my internet connection is throttled and limit put on on my internet line by RAIN ISP due to my fights about the wrong payments issue last month! Gave the call center a call. Spoke to the agent then put me on hold and then just cut me off ending the call. Called back the second time. The call center agent tried to be useful but did not listen to my query. In the end, my query and problem were not resolved. The only excuse I get is RAIN ISP is battling with really bad 5G network issues due to load shedding and I must just be patient. Why must I pay R699.99 for a 50/50 Mbps line when the download speed is 22 Mbps and the upload speed is 4.43 Mbps? I bought an inverter as a backup power to keep the internet running yet RAIN ISP does not want to help customers to better the network quality by implementing backup solutions for the tower network during load shedding outages! Unfortunately, I am stuck with this BS company as all the ISP's in SA are as useless as an old used-up dry tea bag! I am so fed up, gatvol, and tired of the utter useless call center staff and this **** poor putrid no good for nothing useless ISP! I just wish there was another ISP I could join that is worth joining in these trying times. People really stay far far away from this utter useless ISP. Backup customer service is really bad and the quality of the network **** poor and putrid. Save your money and rather use another ISP!