Terrible network connection..again

Sent a message on twitter complaining about poor network connectivity after I logged a ticket on their app with no help , someone called me and said a technician will be sent to help me this was on the 28 November 2024 I’ve been waiting till today I have network that’s in and off but I pay for this service monthly without fail. Clearly I’m being taken advantage of cause this doesn’t make sense I keep restarting the router but it works for 2 minutes and then it stops