SD
Shahil D

1 reviews | Active since Sept 2022

03 Oct 2023, 21:25

Terrible network, cannot maintain stability

Hi, for the past 2 weeks the network has been slow and unavailable again. And now for the past 6 hours we have no internet access at all. Please see previous complaints about unstable ms and refer this to a higher level immediately as I am tired of coming and saying the network is bad every other week and month.

0
Replies (11)
SD
Shahil D's update03 Oct 2023, 21:26
Reviewer Update
Email address ***. Mkondeni area 
SD
Shahil D's update03 Oct 2023, 21:27
Reviewer Update
This issue of having a unstable network was resolved like a month or so ago after almost a year of complaining and now again it is pathetically bad. And for the last 6 or 7 hours we have no internet access at all
SD
Shahil D's update03 Oct 2023, 21:30
Reviewer Update
I am using mtn yet again for most of my stuff and to leave this review now as your network i has signal but for 6 or 7 hours says no internet access and when it was available for around 2 weeks now It has been pathetic like it was prior to the fix that was done
Rain
Rain's reply04 Oct 2023, 09:13
Official
 Hi  Shahil Deeplaul 

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. 

Thank you. rain. 

Best regards,

Rain
Rain's reply04 Oct 2023, 09:16
Official
Hi

 we have refreshed your connection can you please power off your device and remove your sim cards from the device for about 5mins once you have reinserted the sim card and powered on the device and test your connection as you should be connected 

Thank you,
Rain

Best regards,

SD
Shahil D's update04 Oct 2023, 17:31
Reviewer Update
Hi the networknis kind of connecting. It connects then dies completely. Connects then says no internet connection. Connects and gives a unstable ms. Connects and gives intermittent connectivity. Please refer this to management again. I'm tired of you guys always having a issue with the tower that give internet. Last time it was reffered my issue was resolved fast. When it wasn't reffered to management. I had to keep coming and leaving a review and telling you guys to sort it out. A 200mb download is like 35min
SD
Shahil D's update04 Oct 2023, 17:32
Reviewer Update
Again I'm using mtn to reply because yourlls network is not working again. It's working on 4g but with gprs speeds
Rain
Rain's reply05 Oct 2023, 11:14
Official
Hi Shahil Deeplaul.
 
Please try and manually search for the network.
 Huawei router - http://192.168.8.1
Sign in with username: admin and password: admin (if no changes have been made)
Then click on Dial-up
Select network settings
From Network search change it from Auto to Manual
Click on rain or the number 65538.

Best regards,

SD
Shahil D's update02 Nov 2023, 07:42
Reviewer Update
Yo yourlls trouble shooting does not work. Listen to what I'm saying. I have had this issue with yourll before. It took freaking 8 months before some idiot in this reply center finally sent it to management and the issue was properly rectified and I had working internet for like 1 month or 1 n half months out of almost 3 years
SD
Shahil D's update02 Nov 2023, 07:44
Reviewer Update
Refer this to management. I am using mtn to do 90% of everything. Yourlls network can't send a instagram message or keep the ms stable or give a proper download speed. I have had this **** with yourlls network before it had to be referred to management. Some **** with yourlls tower again. Refer the thing n stop wasting my time. I will go to a lawyer and under the cindmsumer protection with all the proof of a sub par network and claim all my money back. With proof of complaining repeatedly to no avail.
Rain
Rain's reply23 Nov 2023, 14:11
Official
Hi Shahil,

We're really sorry your rain experience hasn't been as good as you expected.

Please let us know if you require any further assistance. 

Thank you.

rain.

Best regards,