Terrible is an understatement

I'm so glad I took a month to month contract because what is this joke? I called the Call Centre to enquire about why I'm unable to connect to the internet and a very uninspiring Agent told me to press the reset button as there's nothing wrong with my Account.

Well, the reset option worked, but only for 3 minutes. I've been pressing the reset button almost every 5 minutes like a mad man and for a Sandton resident, this is absolutely beneath me and the level of service I'm used to.

I need the IT to contact me, IMMEDIATELY!