TERRIBLE INTERNET SERVICE PROVIDER

I am writing to express my deep dissatisfaction with the level of customer service I have received from RAIN Internet. Despite multiple attempts to resolve my issues, I have not received any response or acknowledgment of my complaints.

I have been experiencing problems to connect to MS Outlook with Rain Internet. I can send and receive mails with any other network on the same pc and app but not with Rain. My initial complaint was submitted on May 10 through the call centre. Since then, I have followed up but have yet to receive any resolution or even a basic acknowledgment from your team.

This lack of response is unacceptable and reflects poorly on RAIN Internet's commitment to customer satisfaction. As a paying customer, I expect prompt and effective communication, especially when it concerns the reliability of the service I am being charged for.

I kindly request the following actions to be taken immediately:

Acknowledgment of receipt of this complaint. A detailed explanation for the lack of response to my previous complaints. A resolution to the ongoing issues with my internet service. Compensation for the periods during which the service has been subpar or non-existent. Failure to address this issue promptly will leave me no choice but to escalate the matter to relevant consumer protection agencies and consider alternative service providers.