Terrible Internet Provider

Good day.

Received my new Rain the101 router on the 5th of November 2025 I have waited the 24hours as instructed by one of your operators my router still doesn't work after this called your support team they can't pick up my router your askrain can dial in said they will escalate the issue no one contacts me or sends a mail. Called them the following day again still can't help me says my router needs to be activated by the logistics team waited checked my account my router shows unknown but the other 2 simcards shows that they are okay. my wifi list shows WPA3 connection required chated to the askrain support again telling me that I need to switch off my router and switch it back on it will resolve my issue did that over 20 times now issue still the same issue. Now yesterday 7 November I called again only to be told that there is a glitch on your said my router can't be activated or rebooted or anything and they can't give me an ETA on when this will be fixed now at the meantime I have to buy data every day unnecessarily as I already paid for the rain internet service and get told that rain will only dispute the days my router was off not my data that was purchased I'm really upset I want my router sorted out..