EM
Elaine M
1 reviews | Active since Aug 2015
05 Mar 2025, 10:17
Terrible Horrible NO service from Rain
I made a payment via Pay@ on 25 February, because my account details changed and could not make the change immediately on the rain website. I kept on getting messages and emails that my Rain account was overdue and I must make an immediate payment. I sent proof of payment to the whatsapp number and the email address provided, no luck on getting any replies. I try to contact them telephonically, the call does not even go through and cuts off immediately. They keep on telling you that they will look into the matter, but to no avail. There is no service at all from them. I would not recommend anyone use them at all.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
05 Mar 2025, 10:36Hi Elaine,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply05 Mar 2025, 10:36
Official
Hi Elaine,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
EM
Elaine M's updateReviewer Update
05 Mar 2025, 10:55I just sent the proof of payment once again to your email address with the proof of payment from Pay@ as well. This matter better be resolved today!!!!!!
EM
Elaine M's update05 Mar 2025, 10:55
Reviewer Update
I just sent the proof of payment once again to your email address with the proof of payment from Pay@ as well. This matter better be resolved today!!!!!!
EM
Elaine M's updateReviewer Update
05 Mar 2025, 11:15And still my account is not activated!!!!!!!!!!!!!!!
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Elaine M's update05 Mar 2025, 11:15
Reviewer Update
And still my account is not activated!!!!!!!!!!!!!!!
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Elaine M's updateReviewer Update
05 Mar 2025, 13:05 Rain’s reply05 Mar 2025 at 10:39Please know that we have located the Proof of payment and will have the relevant team look into the matter and assist further.
Kindly note that we will be in contact with you until the matter has been resolved.
Regards,
rain.
And still my account is not activated.
Kindly note that we will be in contact with you until the matter has been resolved.
Regards,
rain.
And still my account is not activated.
EM
Elaine M's update05 Mar 2025, 13:05
Reviewer Update
Rain’s reply05 Mar 2025 at 10:39Please know that we have located the Proof of payment and will have the relevant team look into the matter and assist further.
Kindly note that we will be in contact with you until the matter has been resolved.
Regards,
rain.
And still my account is not activated.
Kindly note that we will be in contact with you until the matter has been resolved.
Regards,
rain.
And still my account is not activated.
EM
Elaine M's updateReviewer Update
05 Mar 2025, 14:10This has been going on like this since 26 February, 8 days already, not acceptable!!!!!!!!
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Elaine M's update05 Mar 2025, 14:10
Reviewer Update
This has been going on like this since 26 February, 8 days already, not acceptable!!!!!!!!
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Elaine M's updateReviewer Update
06 Mar 2025, 14:06The payment was eventually found and updated, but now my account is still showing an outstanding amount of R795. What the heck is going on at Rain? Can't they do their job properly??? Will it take another 8 days to sort this out???? I am so finished with them. The service is POOR, no it can't be poor, because there is no service at all!!!!!
EM
Elaine M's update06 Mar 2025, 14:06
Reviewer Update
The payment was eventually found and updated, but now my account is still showing an outstanding amount of R795. What the heck is going on at Rain? Can't they do their job properly??? Will it take another 8 days to sort this out???? I am so finished with them. The service is POOR, no it can't be poor, because there is no service at all!!!!!
EM
Elaine M's updateReviewer Update
06 Mar 2025, 14:41So I now only pay 25 March for the service for February?
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Elaine M's update06 Mar 2025, 14:41
Reviewer Update
So I now only pay 25 March for the service for February?
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Elaine M's updateReviewer Update
06 Mar 2025, 17:18Payment went off on 24 January, check your statements!!!!!!!!!!!!!!!
EM
Elaine M's update06 Mar 2025, 17:18
Reviewer Update
Payment went off on 24 January, check your statements!!!!!!!!!!!!!!!