NM
Nyiko M

1 reviews | Active since Jul 2022

05 May 2024, 12:34

Terrible Experience with Rain Network: No Internet for Days

I recently signed up for Rain Network's service on May 24th, and it has been nothing short of a nightmare. From day one, I have not been able to access the internet through the Rain 101 router.

Despite logging a case with reference number ***6 on Monday, I have received zero feedback or assistance from Rain Network. It's incredibly frustrating to pay for a service that doesn't work and to be left in the dark without any support.

To add insult to injury, I decided to insert the SIM card into my pocket router, and lo and behold, it worked perfectly fine. This clearly indicates that the issue lies with the Rain router itself.

As a paying customer, I am beyond disappointed with Rain Network's lack of reliability and customer service. It's unacceptable to leave clients like myself stranded without internet access, especially when alternative solutions are readily available.

I strongly advise against signing up for Rain Network's services until they can guarantee reliable connectivity and better customer support. As an angry client, I expect nothing less than a prompt resolution to this issue.

0
Replies (2)
NM
Nyiko M's update05 May 2024, 12:36
Reviewer Update
If possible please give me sim card and not the router!!!!!!!!!
Rain
Rain's reply05 May 2024, 12:58
Official
Hi Nyiko M.

Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.

Regards,
Rain