Terrible customer, Sneaky, Under handed, Disappointing, **********

Sad to say this ISP has disappointed me heavily. I already had 3 sims with them, ordered an extra 2 for backup, in case anything happened to the ones I had since I need the internet for work and wouldn't be able to wait a week for a new sim, I figured keep them as backup, I'll just activate when needed. Apparently T&Cs now state that sims are automatically activated upon delivery, sneaky because this was not the case with the first 3 I purchased, disappointing because I was forced to pay for internet service on extra sims, which I have not even removed from packaging. Customer service is pathetic to say the least, calling the call center is a very expensive task as you hold and hold until your airtime is exhausted, chats get disconnected, and e-mails take donkeys years to be responded to. This has been the most frustrating experience I've had with any service provider. To make matters worse, I have now been told that I will have to pay for the cancelled sims again next month, as the cancellation only takes effect after that. What in the actual hell??