Terrible Customer services especially when requesting a refund.

I have requested my services cancelled as I was moving and have no coverage in my new area. Shaney Britoe assisted and arranged for the service to be cancelled on the 31st July and for the router to be collected. the service was cancelled but no router collected and they've deducted August subscription from my account. i have sent 4 emails since then and have received no response whatsoever. I need to be refunded. The courier called me to arrange for pickup at my old address and I advised them that I moved. Please can i get someone to make contact and get all this resolved. This is unprofessional and really making me regret having recommended Rain to my friends.