Terrible Customer Services

Starting the New year off with terrible service from Rain. Having our network cut off ,going online to Chat to an advisor to being told the tower is under constraint and that is the reason behind it not working.Then getting an email saying that we have reached our limit(Mind you we have opted for unlimited off peak data and is only used during those hours.) then going online to check to find the plan has changed to pay as you use, calling the call centre waiting 20 minutes to speak to someone to be told that i have the unltd off peak plan, me explaining to the advisor what i saw online on the dashboard- the advisor ended up laughing at me, requested to speak to a manager and spoke to Kea, unfortunately she was not very helpful and rather advised that i canceled my unltd plan after investigation and changed it to a 7gb spending limit. Absolutely no communication about the "plan being canceled or the spend limit increase ".Now sitting with a 600rand bill to pay which i think is ridiculous as i have not used any data during peak hours,