TE
Tee E
1 reviews | Active since May 2018
01 Sept 2020, 14:49
Terrible Customer Service. Terrible Network.
Their network is terrible (I've actually tried it twice) but their customer service is worse. Opened cases hardly get responses. If you open another case cos the previous wasnt responded to, you promptly get an email telling you that 1 of the cases was closed and they were merged, but NOT RESPONSE TO THE ACTUAL CASE! I cancelled the contract. This morning (Sept 1) the internet connection was severed but they still debited my account. Now I guess I have to ask my bank to help me get my money back and block them. Not sure how this company is still in business.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
02 Sept 2020, 12:10Hi Tilsetso N
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply02 Sept 2020, 12:10
Official
Hi Tilsetso N
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
TE
Tee E's updateReviewer Update
02 Sept 2020, 13:05Thank you Yeoline for your response and for someone finally getting back to me. Dipuo clarified that billing is done after usage, so that is now clear.
I implore you to drastically improve your customer service. It is infuriating that I had to resort to public shaming to get a response from you. You will not see me using your network again.
Cheers.
I implore you to drastically improve your customer service. It is infuriating that I had to resort to public shaming to get a response from you. You will not see me using your network again.
Cheers.
TE
Tee E's update02 Sept 2020, 13:05
Reviewer Update
Thank you Yeoline for your response and for someone finally getting back to me. Dipuo clarified that billing is done after usage, so that is now clear.
I implore you to drastically improve your customer service. It is infuriating that I had to resort to public shaming to get a response from you. You will not see me using your network again.
Cheers.
I implore you to drastically improve your customer service. It is infuriating that I had to resort to public shaming to get a response from you. You will not see me using your network again.
Cheers.
TE
Tee E's updateReviewer Update
15 Sept 2020, 15:23Im still waiting to get a response on when they are coming to fetch their router after countless inquiries...I'm tired.
TE
Tee E's update15 Sept 2020, 15:23
Reviewer Update
Im still waiting to get a response on when they are coming to fetch their router after countless inquiries...I'm tired.