RT
Roman T
1 reviews | Active since Dec 2025
09 Dec 2025, 10:48
Terrible Customer Service For Refund
Terrible company. I cancelled my services with them before they even delivered and requested a refund on the 20th November. I was then told it would take 7 to 10 days to process. After 10 days I called back and they requested I send through my bank details so that they can do an immediate payment. Today is the 9th of December and after calling Rain again I was told i should wait for Friday because that's the only time billings department can assist me. Their customer service is pathetic!
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
09 Dec 2025, 10:50Hi Roman
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply09 Dec 2025, 10:50
Official
Hi Roman
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
RT
Roman T's updateReviewer Update
09 Dec 2025, 10:54I have been waiting since the 20th November and your excuse is still 7 to 10 days.
It has been wayyy past that time frame now
It has been wayyy past that time frame now
RT
Roman T's update09 Dec 2025, 10:54
Reviewer Update
I have been waiting since the 20th November and your excuse is still 7 to 10 days.
It has been wayyy past that time frame now
It has been wayyy past that time frame now
RT
Roman T's updateReviewer Update
09 Dec 2025, 11:14I was told that on the 1st of December as well,
Why don't you guys be transperant and let people know that they will not receive their refund as I have read everyone has been having this issue with you guys.
I requested a phone call 3 weeks ago still nothing, it shows your urgency.
Why don't you guys be transperant and let people know that they will not receive their refund as I have read everyone has been having this issue with you guys.
I requested a phone call 3 weeks ago still nothing, it shows your urgency.
RT
Roman T's update09 Dec 2025, 11:14
Reviewer Update
I was told that on the 1st of December as well,
Why don't you guys be transperant and let people know that they will not receive their refund as I have read everyone has been having this issue with you guys.
I requested a phone call 3 weeks ago still nothing, it shows your urgency.
Why don't you guys be transperant and let people know that they will not receive their refund as I have read everyone has been having this issue with you guys.
I requested a phone call 3 weeks ago still nothing, it shows your urgency.
RT
Roman T's updateReviewer Update
09 Dec 2025, 19:00All we received was that the refund was processed on the 20th November however you guys sent a email last week asking to confirm banking details, does that even make sense??
And if it was processed that I haven't received anything till today.
Whenever I called you guys kept saying it wasn't done.
You guys are very wrong for what you'll are doing to customers.
And if it was processed that I haven't received anything till today.
Whenever I called you guys kept saying it wasn't done.
You guys are very wrong for what you'll are doing to customers.
RT
Roman T's update09 Dec 2025, 19:00
Reviewer Update
All we received was that the refund was processed on the 20th November however you guys sent a email last week asking to confirm banking details, does that even make sense??
And if it was processed that I haven't received anything till today.
Whenever I called you guys kept saying it wasn't done.
You guys are very wrong for what you'll are doing to customers.
And if it was processed that I haven't received anything till today.
Whenever I called you guys kept saying it wasn't done.
You guys are very wrong for what you'll are doing to customers.
RT
Roman T's updateReviewer Update
10 Dec 2025, 12:37We have done so and the bank has said that there were no funds that came through
Please can you forward the proof of payment not proof of refund if it is not recieved by the end of today we will be lodging a complaint with the NC thanks.
Please can you forward the proof of payment not proof of refund if it is not recieved by the end of today we will be lodging a complaint with the NC thanks.
RT
Roman T's update10 Dec 2025, 12:37
Reviewer Update
We have done so and the bank has said that there were no funds that came through
Please can you forward the proof of payment not proof of refund if it is not recieved by the end of today we will be lodging a complaint with the NC thanks.
Please can you forward the proof of payment not proof of refund if it is not recieved by the end of today we will be lodging a complaint with the NC thanks.
RT
Roman T's updateReviewer Update
10 Dec 2025, 14:10We have lodged a formal complain against Rain with the NC.
What you guys are doing is really terrible.
Taking people's money and telling them to run to their bank to find out why they didn't receive their refund seriously disgusting.
What you guys are doing is really terrible.
Taking people's money and telling them to run to their bank to find out why they didn't receive their refund seriously disgusting.
RT
Roman T's update10 Dec 2025, 14:10
Reviewer Update
We have lodged a formal complain against Rain with the NC.
What you guys are doing is really terrible.
Taking people's money and telling them to run to their bank to find out why they didn't receive their refund seriously disgusting.
What you guys are doing is really terrible.
Taking people's money and telling them to run to their bank to find out why they didn't receive their refund seriously disgusting.